Cindy Duong
San Jose,CA
Summary
Public Health graduate with a focus on community health education and a strong background in research and patient care. Committed to advancing public policy and administration to improve health outcomes. Seeking admission to CSU East Bay’s online MPA-Health Care Administration program to further develop knowledge and contribute meaningfully to the field through graduate study.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Rebecca Phan Medical Practice
11.2024 - Current
- Sanitizing, restocking, and organizing exam rooms and medical equipment.
- Obtaining patient medical history, medication information, and symptoms.
- Preparing lab orders with accurate documentation and coordination for timely processing and results.
- Incorporating medical assisting responsibilities into daily receptionist tasks to facilitate the efficient and seamless operation of both front-office and clinical functions.
Medical Receptionist
Rebecca Phan, MD
10.2020 - Current
- Managing front desk operations, including scheduling appointments, handling phone calls, maintaining patient records, and manage medical billing tasks with accuracy.
- Processing patient check-ins and check-outs, including insurance verification and authorization.
- Ensuring compliance with HIPAA regulations while managing patient confidentiality.
- Utilizing electronic health record (EHR) systems for efficient documentation and data retrieval.
Team Leader
The Tea Zone Lounge
12.2017 - 01.2021
- Managed and trained staff, including scheduling and performance evaluations.
- Ensured excellent customer service by addressing complaints, resolving issues, and maintaining high satisfaction rates.
- Monitored inventory levels and ordered supplies to avoid shortages or excess.
- Reported directly to the store owner about sales, expenses, and records of inventory.
- Ensured cleanliness, safety, and compliance with health regulations.
Education
Bachelor of Science - Public Health, Concentration in Community Health Education
San Jose State University
San Jose, CA12.2023
Transferred - Nursing
De Anza College
Cupertino, CA06-2021
High School Diploma -
Andrew P. Hill High School
San Jose, CA05-2019
Skills
- Proficient in computer skills, including Microsoft Word, Excel, PowerPoint, and other relevant software applications
- Keen attention to detail and strong organizational skills to manage complex tasks and projects
- Adaptable and able to quickly learn and adapt to new technologies and software tools
- Medical terminology knowledge
- Electronic medical records
Certification
- Alcohol and Other Drugs - San Jose State University, Fall 2021
- Sexual Violence Prevention for Undergraduate Students (Full) - San Jose State University, Fall 2021
- Bystander Intervention - Every Choice (Refresher) - San Jose State University, Fall 2022
- Consent and Bystander Intervention (Refresher - California) - San Jose State University, Fall 2023
Languages
English
Vietnamese
Timeline
Medical Assistant
Rebecca Phan Medical Practice
11.2024 - Current
Medical Receptionist
Rebecca Phan, MD
10.2020 - Current
Team Leader
The Tea Zone Lounge
12.2017 - 01.2021
Bachelor of Science - Public Health, Concentration in Community Health Education
San Jose State University
Transferred - Nursing
De Anza College
High School Diploma -
Andrew P. Hill High School
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