Cynthia Bitner
HAGERSTOWN,MD
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.
Overview
8
8
years of post-secondary education
21
21
years of professional experience
Work History
Medical Assistant
Center for Advanced Orthopedics
HAGERSTOWN, MD
05.2022 - Current
- Managed patient scheduling and appointment reminders for optimal workflow.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Warehouse Manager
Innerspace Floor to Ceiling
HAGERSTOWN
08.2005 - 06.2009
- Conducted regular audits of inventory and resolved discrepancies promptly.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Developed training programs for new employees on warehouse procedures.
- Communicated regularly with other departments regarding supply chain activities.
- Established and maintained good relations with customers, vendors, and transport companies.
Education
Associates Degree in Medical Assisting -
Hagerstown Community College
Hagerstown, MD 09.2009 - 05.2011
Bachelor of Science - Management
University of Maryland
College Park, MD 09.1986 - 05.1993
Skills
- Collecting, tracking, maintaining, and securing required patient, employee and department documentation, including health records and other job specific compliance requirements
- Maintaining, securing, and updating all pertinent information in accordance with institutional policies and applicable regulations
- Maintaining electronic and physical filing systems and ensuring the accuracy, completeness, security, and confidentiality of records
- Compiling maintaining , and reporting relevant data to support planning, compliance, and decision-making activities
- Excellent skills in computer applications such as Microsoft Word, PowerPoint, Excel, Access, Outlook e-mail with ability to use an integrated computerized system
- Complete tasks in a timely manner and adhere to deadlines
- Organize and prioritize work load with attention to detail and accuracy
- Demonstrating professionalism and providing excellent customer service in all interactions
- Excellent communication and telephone skills including the use of a multi-line phone
- Ability to work and make decisions independently with a minimum of supervision and communicate with tact and diplomacy
- Collaborating with divisional personnel and departments to support the mission, goals, and objectives of the division
- The ability to maintain focus on work and responsibilities in a fast paced work environment
Timeline
Medical Assistant
Center for Advanced Orthopedics
05.2022 - Current
Associates Degree in Medical Assisting -
Hagerstown Community College
09.2009 - 05.2011
Warehouse Manager
Innerspace Floor to Ceiling
08.2005 - 06.2009
Bachelor of Science - Management
University of Maryland
09.1986 - 05.1993