Cindy Duong
San Jose,CA
Summary
A Public Health graduate with a focus on community health and a strong background in research and patient care. Driven by a deep passion for making a positive impact in the field, seeking admission to a Master's Online Program in Public Administration to expand knowledge and skills through graduate studies. Determined to make meaningful contributions that improve the health and well-being of communities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Rebecca Phan, MD
10.2020 - Current
- Manage front desk operations, including scheduling appointments, handling phone calls, maintaining patient records, and manage medical billing tasks with accuracy.
- Process patient check-ins and check-outs, including insurance verification, authorization and claim processing.
- Ensure compliance with HIPAA regulations while managing patient confidentiality.
- Utilize electronic health record (EHR) systems for efficient documentation and data retrieval.
Medical Assistant
Rebecca Phan Medical Practice
11.2024 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Obtain patient medical history, medication information, and symptoms.
- Prepare lab orders with accurate documentation and coordination for timely processing and results.
- Incorporate medical assisting responsibilities into daily receptionist tasks to facilitate the efficient and seamless operation of both front-office and clinical functions.
Team Leader
The Tea Zone Lounge
12.2017 - 01.2021
- Managing and training staff, including scheduling and performance evaluations.
- Ensured excellent customer service by addressing complaints, resolving issues, and maintaining high satisfaction rates.
- Monitoring inventory levels and ordering supplies to avoid shortages or excess.
- Reported directly to the store owner about sales, expenses, and records of inventory.
- Ensuring cleanliness, safety, and compliance with health regulations.
Education
Bachelor of Science - Public Health, Concentration in Community Health Education
San Jose State University
San Jose, CA12.2023
Transferred - Nursing
De Anza College
San Jose, CA06-2021
High School Diploma -
Andrew P. Hill High School
San Jose, CA01.2019
Skills
- Proficient in computer skills, including Microsoft Word, Excel, PowerPoint, and other relevant software applications
- Keen attention to detail and strong organizational skills to manage complex tasks and projects
- Adaptable and able to quickly learn and adapt to new technologies and software tools
- Medical terminology
Certification
- Alcohol and Other Drugs - San Jose State University, Fall 2021
- Sexual Violence Prevention for Undergraduate Students (Full) - San Jose State University, Fall 2021
- Bystander Intervention - Every Choice (Refresher) - San Jose State University, Fall 2022
- Consent and Bystander Intervention (Refresher - California) - San Jose State University, Fall 2023
Languages
English
Vietnamese
Timeline
Medical Assistant
Rebecca Phan Medical Practice
11.2024 - Current
Medical Receptionist
Rebecca Phan, MD
10.2020 - Current
Team Leader
The Tea Zone Lounge
12.2017 - 01.2021
- Alcohol and Other Drugs - San Jose State University, Fall 2021
- Sexual Violence Prevention for Undergraduate Students (Full) - San Jose State University, Fall 2021
- Bystander Intervention - Every Choice (Refresher) - San Jose State University, Fall 2022
- Consent and Bystander Intervention (Refresher - California) - San Jose State University, Fall 2023
Bachelor of Science - Public Health, Concentration in Community Health Education
San Jose State University
Transferred - Nursing
De Anza College
High School Diploma -
Andrew P. Hill High School
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