Cindy Evans
Tulsa,Oklahoma
Summary
Results-driven Digital Specialist at TTCU Federal Credit Union with expertise in process improvement and data analysis. Proven ability to enhance member engagement and optimize digital experiences while ensuring compliance with regulations. Strong collaborator skilled in project management and technical support, delivering impactful solutions that drive strategic initiatives.
Overview
12
12
years of professional experience
Work History
Digital Specialist
TTCU Federal Credit Union
07.2024 - Current
- Interpret data from digital platforms to enhance member engagement, optimize online banking experiences, and support strategic decision-making.
- Collaborate with marketing, IT, and member relations teams to optimize campaigns and digital workflows.
- Ensure compliance with data privacy regulations), and financial industry standards.
Sr. Coordinator
Capital One Auto Finance
04.2014 - 06.2023
- Overseeing multiple operational processes: monitoring, planning, and executing process improvements or redesigns.
- Defining and maintaining process controls, collecting, and analyzing data to identify performance trends and inefficiencies.
- Documenting standard operating procedures, process flows, and project outcomes; preparing reports, and business cases.
- Collaborating with cross-functional teams, enterprise-level initiatives, and coaching others on process targets.
- Making real-time decisions based on policy guidelines, conducting account research, and documenting outcomes.
Education
Associate of Science - Business Analytics
Tulsa Community College
Tulsa12-2026
Skills
- Process improvement
- Project management
- Team collaboration
- Mobile app development
- Data collection and analysis
- Regulatory compliance
- Risk assessment
- Collaborative teamwork
- Compliance regulations
- Technical support background
- Systems analysis
- Issue resolution/troubleshooting
Timeline
Digital Specialist
TTCU Federal Credit Union
07.2024 - Current
Sr. Coordinator
Capital One Auto Finance
04.2014 - 06.2023
Associate of Science - Business Analytics
Tulsa Community College