Cindy Faith Muthoni

• Provide professional service and assistance to all customers
• Assist customers in arranging reservations, catering, and transportation for arrivals and departures
• Ensure all customer service needs are met while working with line service personnel and pilots

• Operated delivery vehicles safely and efficiently to ensure timely package deliveries.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

• Delivered exceptional customer service during flights, ensuring passenger comfort and safety.
• Conducted pre-flight safety checks and briefings, maintaining compliance with FAA regulations.
• Managed in-flight emergencies effectively, utilizing emergency equipment and protocols.
• Collaborated with crew members to streamline service delivery and enhance operational efficiency.
• Resolved passenger issues promptly, demonstrating conflict resolution skills under pressure.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

• Provided customer service to passengers, including reservations, ticketing, baggage processing,

terminal / gate check-in as well as jet bridge operation

• Certified in flight operations, ground security coordinator, and conflict resolution official
• Proficiently used airport gate paging and two-way radio communication systems
• Assisted ramp service agents
• Handled customer complaints and found positive resolutions

• Trained and supervised new hire employees