Cindy Farnsworth
Aurora,UT
Summary
Accomplished Optical Manager and Vision Billing Specialist with a proven track record at Central Utah Eye / CTR Eye Care, enhancing customer satisfaction and managing vendor relationships. Skilled in inventory management and team leadership. Vision Billing Specialist for all Vision Insurances.
Overview
49
49
years of professional experience
Work History
Optical Manager / Vision Billing Specialist
Central Utah Eye / CTR Eye Care
02.2020 - Current
- Managed approximately 30 incoming calls, emails and faxed per day from customers.
- Enhanced customer satisfaction by addressing issues promptly and effectively.
- Managed vendor relationships, ensuring timely delivery of high-quality optical products.
- Oversaw daily operations of optical department to ensure smooth workflow.
Office Administrator of Accounts
Pioneer West Realty, Inc
11.2001 - 01.2020
- Reduced operational costs with thorough budget management and expense tracking.
- Managed correspondence efficiently both internally and externally through email routing, telephone communication, mail distribution ensuring prompt responses where appropriate.
- Ensured accurate financial documentation, maintaining meticulous records of all transactions and reconciliations.
- Conducted regular audits of office procedures to identify areas for improvement, implementing changes as needed to maintain compliance with industry standards and best practices.
Surgery Scheduling Coordinator / Receptionist
Provo Pediatric Dental
12.2000 - 11.2001
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries. Managed all incoming calls, and emails from surgery center and patients.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
Bookkeeper
Smiths Food & Drug, Inc
09.1975 - 04.2001
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing and adjusting journal entries as needed.
- Reconciled and corrected issues with financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UTSkills
- Inventory management
- Team leadership
- Customer satisfaction
- Sales strategies
- Budget management
Timeline
Optical Manager / Vision Billing Specialist
Central Utah Eye / CTR Eye Care
02.2020 - Current
Office Administrator of Accounts
Pioneer West Realty, Inc
11.2001 - 01.2020
Surgery Scheduling Coordinator / Receptionist
Provo Pediatric Dental
12.2000 - 11.2001
Bookkeeper
Smiths Food & Drug, Inc
09.1975 - 04.2001
High School Diploma -
Spanish Fork High School
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