TRACY SHANNON
Murphysboro,IL
Summary
Experienced professional with 28 years of advanced clerical and computer skills, along with a strong background in human resources and accounting. Seeking a position to effectively utilize my diverse skill set. A productive self-motivator, always eager to learn new concepts and adapt to evolving industry trends. Known for a team-oriented approach, thrives on tackling new challenges that contribute to business success. Committed to delivering high-quality work as a hardworking individual.
Overview
26
26
years of professional experience
Work History
Vision Billing Clerk
Express Employment - Marion Eye Center
10.2024 - 03.2025
- Submitted billing information to VSP Vision insurance for processing of payment.
- Acquired authorization/claim numbers as needed to process billing for VSP.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
- Provided assistance to store employee concerns and questions on daily basis.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
Business Assistant
Heartland Dental - Dental Group of Carbondale
02.2023 - 09.2023
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Greet and welcome patients as they enter the office to create a great first impression of the team.
- Managed front office duties, including answering multi-line phone, checking office mail and email, communicating with patients and insurance companies.
- Utilized Dentrix for patient scheduling and records
- Scheduled and confirmed appointments for multiple providers in the office.
- Maintained accuracy and efficiency in office's End of Day processes.
- Managed the complete lifecycle of patient insurance claims, including filing, follow-up, benefit verification, and coverage explanation.
- Managed the processing of insurance and patient payments along with the accounts receivables.
- Reviewed treatment plans, fees, and payment options with patients.
- Cleaned and organized patient exam rooms, readily assisting clinical staff as needed.
- Partnered with the providers and team ti implement Heartland Dental systems to optimize office potential.
Deputy Clerk
Jackson County Clerk and Recorder's Office
07.2018 - 09.2021
- Performed duties such as issuing Marriage Licenses, processing vital record requests through multiple channels (in person and online), and facilitating the completion of assumed business name requests along with military discharges.
- Provided customer service in office, by email and telephone.
- Compiled and analyzed data, indexing and verifying recorded documents.
- Processed monthly Accounts Payable bills for the county using the BS & A software program to ensure timely payment and mailing.
- Processed daily banking on several county clerk accounts and reports in the Quicken program.
- Take deposit slips and money to the bank for the daily deposit as needed.
- Assisted with Budget Reports and County Clerk Account Information.
- Assisted County Clerk with Freedom of Information Act requests when needed.
- Supported the County Clerk with TSX Election Equipment Set-Up and provided aid during election time as necessary.
Treasurer's Clerk - Temporary Position
Jackson County Treasurer's Office
08.2017 - 02.2018
- Provided necessary support to taxpayers, ensuring their requirements were met and the Treasurer's office operations ran smoothly.
- Accepted real estate and mobile home tax payments in person at the counter and remotely via mail.
- Prepared and processed payment for subsequent property taxes.
- Prepared and mail out certified delinquent mobile home and property taxes letters.
- Processed tax certifications and release of liens on mobile homes.
- Assisted with processing daily incoming mail.
Human Resources Secretary
Tri-County Special Education
11.2013 - 07.2016
- Conducted comprehensive new hire and substitute orientation, verifying teaching credentials, administering background checks and work physicals.
- Entered new substitute employee information into the YTime software system.
- Managed all employee files and substitute personnel files. Also, managed the substitute employee list.
- Posted job openings on the school website, sent to the local college's and local newspaper if approved.
- Coordinated and participated in job fairs for Tri-County School.
- Collaborated with John A. Logan College's Work Keys testing coordinator to organize and offer the test at Tri-County School for those interested in obtaining a paraprofessional license, including personnel and substitute teachers.
- Managed certified and non-certified employee seniority list, ensuring completion of seniority draw at orientation.
- Managed Senate Bill 7 Performance Evaluation spreadsheet for staff.
- Completed annual performance evaluation report for board approval and posted.
- Managed the processing of employee requests for Family Medical Leave, as well as workers compensation claims, to the insurance company.
- Completed quarterly personnel approval reports to Illinois State Board of Education, encompassing Tri-County School and the 20 school districts it serves.
- Coordinated with the Regional Office of Education during the yearly audit of all employee personnel files.
- Managed and maintained an access database containing employee information for each school year, while also coordinating the distribution of assignment letters.
Payroll/Billing Clerk
Southern Illinois Motor Xpress
09.2013 - 11.2013
- Processed weekly payroll and billing for Southern Illinois Motor Xpress and Southern Logistics
- Assisted drivers with any payroll needs
- Corrected any billing or payroll errors
- Answered multi-line phone and assisted callers as needed.
Inventory Coordinator/Office Coordinator
Southern Illinois Healthcare - Innovation Technology
08.2003 - 02.2013
- Implemented and managed the PAR inventory system for IT warehouse.
- Managed the following databases: asset database for computer hardware inventory and software, licenses and service agreements in Lotus Notes.
- Managed the day to day warehouse operations, which includes: ordered, received and inventoried computer related equipment, parts and software in Lawson program.
- Coordinated with manager and support technicians the need to purchase and replace computers using established guidelines.
- Coordinated with IT managers, project managers and materials management the purchase of all computer related equipment for system wide projects to be delivered by set deadlines.
- Provided administrative support to managerial and support staff.
- Assisted with the development and maintaining of the capital and operating fiscal budget
- Processed payroll for 13 employees within the department.
Secretary III
Memorial Hospital of Carbondale - Facilities Engineering
04.1999 - 08.2003
- Maintained service records on medical equipment in the HEMS database
- Maintained service agreements on medical equipment owned by the corporation in Lotus Notes Contract database
- Processed monthly telephone bills, cable bills and pager bills for the corporation
- Reviewed monthly accounting reports for several accounts for any discrepancies
- Assisted with development of the capital and operating budgets during fiscal year budget process
- Scheduled meetings, conferences, training and trips for managers and employees for the department
- Assisted contractors or outside vendors on construction projects within the corporation and made blueprint copies of floor plans when needed.
Education
16 College Hours - Accounting
John A. Logan College
Carterville, ILSkills
- Client Relationship Building
- Customer Service
- Organized, accurate and detailed oriented
- Pleasant demeanor, versatile and able to adapt to ever-changing situations
- Budget Planning and document management
- Report Preparation and generation
- Calendar Management and Meeting Coordination
- Payment Processing
- Advanced MS Office Suite knowledge
- Experience working with several different computer software program
- Proficient knowledge in Human Resources, Accounting, Payroll, Purchasing/Receiving, Inventory Control, Dental and Vision Billing
References
- Christy Derosett, (618) 534-2357
- Jill Stokes, (618) 521-4132, Jackson County Clerk's Office
- Dina Rector, (618) 694-3428, Southern Illinois Healthcare
- Michelle Larson, (618) 534-7250, Marion VA Medical Center
Timeline
Vision Billing Clerk
Express Employment - Marion Eye Center
10.2024 - 03.2025
Business Assistant
Heartland Dental - Dental Group of Carbondale
02.2023 - 09.2023
Deputy Clerk
Jackson County Clerk and Recorder's Office
07.2018 - 09.2021
Treasurer's Clerk - Temporary Position
Jackson County Treasurer's Office
08.2017 - 02.2018
Human Resources Secretary
Tri-County Special Education
11.2013 - 07.2016
Payroll/Billing Clerk
Southern Illinois Motor Xpress
09.2013 - 11.2013
Inventory Coordinator/Office Coordinator
Southern Illinois Healthcare - Innovation Technology
08.2003 - 02.2013
Secretary III
Memorial Hospital of Carbondale - Facilities Engineering
04.1999 - 08.2003
16 College Hours - Accounting
John A. Logan College
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