Cindy Foggitt
Mill Bay ,BC
Summary
Dynamic leader with years of proven success in diverse professional roles, adept at aligning organizational strengths with strategic goals to drive significant outcomes. Demonstrates adaptability and quick learning in fast-paced environments, thriving under pressure while consistently delivering high-quality results. Recognized for exceptional customer service skills and a commitment to enhancing customer satisfaction through effective problem-solving and strong interpersonal abilities. Passionate about continuous improvement and navigating change to foster positive organizational growth.
Overview
30
30
years of professional experience
Work History
Regional Sales Manager
Royal Canin Canada
Mill Bay, BC
03.2011 - Current
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Organized trade shows, exhibitions, and other events to showcase products.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Luxury Travel Advisor
Self-employed
Mill Bay, BC
02.2025 - Current
- Commenced efforts to explore opportunities in the Luxury travel market.
Travel Manager
Starlight cruises and travel
Johannesburg, South Africa
01.1995 - 01.2002
- Served as land-based and cruise hostess, managing event organization from conception to completion.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Planned shore excursions based on interests of passengers including transportation arrangements.
- Conducted safety drills and emergency procedures in accordance with company policies.
- Greeted new arrivals upon boarding the vessel and provided them with orientation materials.
- Ensured compliance with maritime regulations and industry standards related to passenger safety aboard ship.
- Provided assistance to crew members in organizing special events or promotions throughout the voyage.
Small Business Owner
Entrepreneurship
Johannesburg, South Africa
02.2002 - 12.2010
- Developed a highly profitable small business model specializing in meeting diverse client needs.
- Innovated strategies for global outreach in dance, health and fitness.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established partnerships with other businesses in related industries for mutual benefit.
Education
High School Diploma -
Bryanston High School
Johannesburg, South AfricaAssociate of Science - Marine Biology
Unisa
Pretoria South AfricaAdvanced Tourism Associate Specializing in Underwater Tourism -
Specialized Tourism Diploma (underwater)
Johannesburg South AfricaAdvanced Line manager 1 -
MARS Associate Training
CanadaSkills
- Sales strategy
- Budget management
- Team leadership
- Contract negotiation
- Market analysis
- Customer service
- Relationship building
- Event planning
- Problem solving
- Product demonstrations
- Partnership development
- Business development
- Presentation skills
Languages
English
Professional
Accomplishments
- Recognized as Exceeded expectations award 2019 (Royal Canin)
- Multiple sales awards throughout my sales career over the last 14 years. Most notably highest growth achievements in 2015, 2018, 2019, 2023, 2024
- Promotion to Regional Sales manager in 2022
HOBBIES/INTERESTS
- Travel (over 100 countries visted and counting)
- Dance (Qualified SADTA/IDTA instructor, adjudicator and scrutineer)
- Dog sledding (world champion qualifier 2008/2010/2011, 4 time South African champion)
- Hiking/Nature
References
References available upon request.
Timeline
Luxury Travel Advisor
Self-employed
02.2025 - Current
Regional Sales Manager
Royal Canin Canada
03.2011 - Current
Small Business Owner
Entrepreneurship
02.2002 - 12.2010
Travel Manager
Starlight cruises and travel
01.1995 - 01.2002
High School Diploma -
Bryanston High School
Associate of Science - Marine Biology
Unisa
Advanced Tourism Associate Specializing in Underwater Tourism -
Specialized Tourism Diploma (underwater)
Advanced Line manager 1 -
MARS Associate Training
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