Cindy Franklin
Brentwood,NY
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
Work History
Receptionist
Cobblestone Inn & Suites
Wickenburg, Arizona
08.2025 - 02.2026
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Managed phone calls, directing inquiries to appropriate departments promptly.
- Assisted with check-in and check-out procedures, maintaining smooth operations.
- Scheduled and confirmed reservations using hotel management software efficiently.
- Handled guest complaints professionally, resolving issues to enhance satisfaction.
- Provided information about hotel amenities and local attractions to guests.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
Kennel Technician
Wickenburg Humane Society
Wickenburg, Arizona
10.2023 - 06.2025
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Cleaned and maintained kennel areas for optimal animal health and hygiene.
- Monitored animal behavior to ensure safety and well-being in the shelter environment.
- Assisted with feeding schedules and dietary needs of various animals.
- Prepared food to meet needs of animals under care with appropriate meals.
- Provided basic grooming services to enhance animal comfort and appearance.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained accurate records of animal intake, health status, and treatments administered.
- Collaborated with team members to ensure smooth daily operations at the shelter.
- Supported adoption processes by interacting with potential adopters and answering questions.
- Assisted in organizing community outreach events to promote responsible pet ownership.
- Stayed on top of laundry, sweeping and disinfection protocols.
Education
Wickenburg Highschool
Wickenburg, AZSkills
- Guest relations
- Reservation management
- Front desk operations
- Customer service
- Hotel management software
- Appointment scheduling
- Time management
- Organizational skills
- Problem resolution
- Attention to detail
- Communication skills
- Effective communication
- Interpersonal skills
- Team collaboration
- Conflict resolution
- Problem solving
- Animal care
- Health monitoring
- Record management
- Feeding management
- Sanitation protocols
- Community outreach
Affiliations
- Taking care of animals and rescuing local animals in my neighborhood
Timeline
Receptionist
Cobblestone Inn & Suites
08.2025 - 02.2026
Kennel Technician
Wickenburg Humane Society
10.2023 - 06.2025
Wickenburg Highschool