Cindy Gamber
Mount Joy,PA
Summary
Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Knowledge of PLCB and Small Games of Chance rules and regulations, inventory management, staff training. Reliable and goal-oriented, ensuring operations run smoothly and efficiently. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Banquet Manager
American Legion Post 34
01.2022 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 300-person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Interpreted instructions to schedule and set up events to client specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
Assist Manager
American Legion Post 34
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Bartender
Amvets Post 19
06.2019 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Completed requisitions to maintain required stock par levels.
Property and Casualty Adjuster
Cornerstone Operations Group
07.2011 - 07.2019
- Played a key role in the continuous improvement of departmental procedures by contributing valuable insights gleaned from daily caseload management.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
- Reduced fraud losses through diligent investigation of suspicious claims and collaboration with law enforcement agencies.
- Negotiated cost-effective settlements with claimants by leveraging strong interpersonal skills and industry expertise.
- Streamlined the claims process by implementing best practices in documentation and communication.
- Enhanced customer satisfaction with thorough claim investigations and prompt settlement negotiations.
- Improved claim resolution times by efficiently investigating and evaluating casualty insurance claims.
- Assisted underwriting department in refining risk assessments based on claim history analysis, improving overall portfolio performance.
- Conducted comprehensive scene investigations, gathering evidence crucial to determining liability and claim settlements.
- Participated in ongoing training programs to continuously maintain knowledge of current industry trends and regulatory changes impacting casualty adjusting practices.
- Collaborated cross-functionally with colleagues in other departments to improve overall claim handling processes and policyholder satisfaction.
- Supported policyholders during difficult times, providing empathetic service while managing claims objectively.
- Maximized customer retention rates by resolving complex coverage disputes fairly and transparently.
- Utilized advanced analytical skills to accurately estimate repair costs associated with property damage claims resulting from covered casualties.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Identified suspicious losses and contacted manager for investigative assistance.
- Maintained contact with claimants and attorneys to determine treatment status.
- Documented information gathered in field and uploaded data to company database for efficient processing using Xactimate.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Directed and coordinated various investigations conducted by field investigation team.
- Verified accuracy of property records to maintain accuracy of records database.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Handled calls from customers and other shareholder's about claim processes.
- Established productive working relationships with public officials and law enforcement officers.
- Incorporated objectives to achieve action plans and strategies for managers or legal personnel.
- Prepare internal reports for managers and shareholders.
Education
Associate of Science - Legal Administrative Assistance
Consolidated School of Business
Lancaster, PA07.2011
High School Diploma -
Bel Air High School
Bel Air, MD06.1987
Skills
- Leadership Qualities
- Team Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Computer Skills
- Staff Training
- Knowledge of PLCB and SGC rules and regulations
- Food safety knowledge
- Sanitation Standards
- Staff Supervision
Timeline
Banquet Manager
American Legion Post 34
01.2022 - Current
Assist Manager
American Legion Post 34
01.2022 - Current
Bartender
Amvets Post 19
06.2019 - 10.2021
Property and Casualty Adjuster
Cornerstone Operations Group
07.2011 - 07.2019
Associate of Science - Legal Administrative Assistance
Consolidated School of Business
High School Diploma -
Bel Air High School
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