Cindy Goble
Culver's Restaurant
Niles,MI
19
years of professional experience
Dynamic and results-driven professional with extensive experience at Culver's Restaurant, excelling in employee training and customer service. Proven track record in enhancing operational efficiency and team performance through effective coaching and mentorship. Skilled in cash handling and committed to maintaining high food safety standards while fostering a positive work environment.
Work History
Crew Trainer
3 Years 7 Months- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation and service.
- Monitored staff performance to maintain quality control and operational efficiency.
- Developed training materials to enhance onboarding processes for new hires.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Shift Leader
5 Years 1 Month- Supervised team members, ensuring adherence to food safety and hygiene standards.
- Trained new staff on operational procedures and customer service excellence.
- Coordinated shift schedules to optimize labor efficiency and coverage.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented process improvements, enhancing service speed and accuracy.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Conducted performance evaluations, providing feedback to improve team effectiveness.
- Led training sessions on new menu items, ensuring staff knowledge and engagement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma
Skills
Customer service
Employee training
Cash handling
Team leadership
Workplace safety
Active listening
Decision-making
Safe food handling
Coaching and mentoring
Team leadership and supervision
Food safety understanding
Food safety
Cleaning and sanitation
Kitchen sanitation
POS systems
Delegating work
Opening and closing procedures
Role modeling
Product knowledge
Mentorship
Work Planning and Prioritization
Workforce management
Complaint resolution
Continuous improvement
Restaurant standards
Policies and procedures
Quality assurance controls
Timeline
Crew Trainer
Culver's Restaurant
11.2022 - CurrentRead More
Shift Leader
Hardee's Restaurant
01.2007 - 02.2012Read More
East Peoria Community High School
High School Diploma
Read More