Open To Work
CINDY GONZALES
Las Vegas,NV
Work Preference
Summary
Experienced administrative and customer service professional with extensive healthcare and community service expertise. Demonstrates a proven ability to enhance client satisfaction through meticulous account management and compliance audits. Strong team collaboration skills contribute to improved operational efficiency and client outcomes.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Lead Patient Benefits Advisor
Parallon
Las Vegas, NV
02.2015 - 02.2026
- Assisted clients with insurance verification and benefit enrollment to ensure access to necessary services
- Complete applications and maintain accurate records
- Review and audit accounts for accuracy and compliance
- Prepared reports and provided administrative support to management for informed decision-making
- Train and support new team members
- Collaborated with internal departments to resolve account issues, enhancing client satisfaction
- Maintain strict confidentiality and compliance standards
Patient Support Specialist
RCA
Las Vegas, NV
07.2012 - 02.2015
- Delivered customer support for insurance inquiries and eligibility verification
- Processed applications while maintaining accurate and detailed documentation
- Coordinated follow-ups with agencies and clients to facilitate timely resolutions
Substitute Assistant Teacher
Adams County Head Start
Commerce City, CO
05.2008 - 02.2012
- Facilitated classroom operations and implemented daily lesson plans to enhance student engagement
- Created and maintained organized learning environments that promoted effective learning
- Engaged with parents to provide updates on student progress and foster collaborative relationships
HIPPY Home Visitor
Adams County Head Start
Commerce City, CO
01.2006 - 05.2008
- Conducted home visits to enhance early childhood development outcomes
- Connected families to essential community resources for improved support
- Facilitated discussions with families to establish goals and track progress effectively
Education
High School Diploma -
Greeley Central HS
Greeley, COSkills
- Patient advocacy
- Healthcare data analysis
- Compliance and confidentiality
- Reporting
- Account management
- Customer service
- Training and development
- Team collaboration
- Bilingual – Spanish (professional proficiency)
Certification
Licensed Exchange Enrollment Facilitator
Timeline
Lead Patient Benefits Advisor
Parallon
02.2015 - 02.2026
Patient Support Specialist
RCA
07.2012 - 02.2015
Substitute Assistant Teacher
Adams County Head Start
05.2008 - 02.2012
HIPPY Home Visitor
Adams County Head Start
01.2006 - 05.2008
High School Diploma -
Greeley Central HS