Hi, I’m
Cindy Gonzalez
Laporte,TX
Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
years of professional experience
Work History
CLS Health
Patient Services Representative
02.2024 - Current
Job overview
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Used ECW to schedule appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Elevate Patient Financial Solutions
Patient Advocate
08.2022 - 01.2024
Job overview
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
StarTek
Customer Service Representative
05.2021 - 10.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
FedEx
Package Handler
02.2020 - 06.2020
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Southern Careers Institute IncAustin, TX
Medical Billing & Coding Certification
07.2024
Greeley West High SchoolGreeley, CO
High School Diploma
05.2009
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- HIPAA Compliance
- Customer Service
- Medical Terminology
- Eligibility Determination
- Spanish Fluency
- Multitasking and Organization
- Money Handling
- Patient check-in
- Phone and Email Etiquette
- Payment Processing
References
Perla Iboa - Team Lead (Elevate PFS) - 970-415-1007
Samantha Iboa - Lead PCC (Optum- CCAO) - 970-889-7700
Timeline
Patient Services Representative
CLS Health
02.2024 - Current
Patient Advocate
Elevate Patient Financial Solutions
08.2022 - 01.2024
Customer Service Representative
StarTek
05.2021 - 10.2021
Package Handler
FedEx
02.2020 - 06.2020
Southern Careers Institute Inc
Medical Billing & Coding Certification
Greeley West High School
High School Diploma
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