Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Cindy Guerrero Villa

Zebulon,United States

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.

Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Resourceful and meticulous recruiter with several years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.

Overview

6
6
years of professional experience

Work History

Recruiter

SURGE
Raleigh, NC
05.2024 - 10.2025
  • Coordinated interview processes between candidates and hiring managers effectively.
  • Facilitated onboarding sessions for new hires to ensure smooth transitions.
  • Managed candidate databases to maintain accurate recruitment records and data.
  • Collaborated with department heads to identify staffing needs and job requirements.
  • Conducted market research to stay updated on industry hiring trends.
  • Organized recruitment events to attract top talent for various roles within the company.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Explained job duties, compensation and benefits to potential candidates.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.

Front desk / assistant

Kellum law firm
Raleigh
05.2023 - 05.2024
  • Managed front desk operations at Kellum Law Firm
  • Assisted legal team with injury cases
  • Resolved client inquiries with professionalism.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Handled cash transactions accurately,and deposited funds into designated bank accounts.
  • Performed data entry tasks into computerized systems accurately and efficiently.
  • Assisted guests
  • Processed reservations made via telephone, fax, email or online travel sites.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff
  • Ensured that all security procedures were followed according to company policy.
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Monitored lobby traffic flow during peak hours; provided assistance where needed.
  • Welcomed large volume of guests and improved overall customer service.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Front desk

Haven house service
Raleigh
06.2022 - 05.2023
  • Managed front desk operations at Haven House Service
  • Provided exceptional customer service
  • Handled scheduling and appointments effectively.
  • Maintained guest records in accordance with established procedures.
  • Conducted regular audits of front desk operations to ensure accuracy of financial postings and compliance with established policies and procedures.
  • Monitored access control system at the front desk area by granting permission to authorized personnel only.
  • Performed various administrative tasks as assigned such as filing documents or answering emails from customers or colleagues.
  • Maintained daily paperwork including reports, logs and records related to front desk operations.
  • Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
  • Stocked office supplies at the front desk area ensuring sufficient inventory levels are maintained at all times.

Administrative Assistant

Star meat delivery
Lucama, North Carolina
06.2021 - 06.2022
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors and provided general information about the company.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Facilitated communication between different departments within the organization.
  • Compiled data from various sources into organized reports for review by management team.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Proofread content for typo-free emails and documentation.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Drove customer feedback to deliver information to management for corrective action.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Call Center Representative

College Hunks Hauling Junk & Moving
Raleigh, NC
06.2019 - 06.2021
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained accurate records of customer interactions for future reference.
  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Performed outbound calling campaigns to promote new products or services.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Consulted with customers to resolve service and billing issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

Highschooldiploma
Bailey

Skills

  • Inbound Call Management
  • Word Processing
  • Event Coordination
  • Documentation and Recordkeeping
  • Customer Service
  • Data Entry
  • Payment Processing
  • Payment verification
  • Registration Processes
  • Excellent Communication
  • Correspondence Management
  • Multitasking and Organization
  • Scheduling
  • Listening Skills
  • Mail Sorting and Routing
  • Recordkeeping
  • POS Systems
  • Effective Planning
  • Fluent in Spanish and English
  • Administrative Skills
  • Complaint resolution
  • Call Management
  • Confidentiality
  • Switchboard Operation
  • Security Monitoring
  • Cultural Sensitivity
  • Time Management
  • Attention to Detail
  • Conflict Management
  • Scheduling appointments
  • Task Delegation
  • Analytical mastery
  • Calendar Management
  • Cash Handling
  • Problem-solving skills
  • File Management
  • Initiative and Proactivity
  • Maintaining cleanliness
  • Room assignments
  • Transportation information
  • Information Protection
  • Guest Relations
  • Credit and cash payments
  • Report Generation
  • Guest amenities
  • Safety and security procedures
  • Front Office Support
  • Microsoft Office
  • Reservations
  • Corporate Branding
  • Inventory Oversight
  • Guest Services
  • Conflict and issue documentation
  • Marketing
  • Property Management Systems
  • Oral and written communications
  • Payment oversight
  • Reporting capabilities
  • Sales expertise
  • Supply Replenishment
  • Mail and packages
  • Clerical duties
  • Transaction Processing
  • Front Desk Management
  • Multi-Line Phone Systems
  • Administrative Support
  • Documentation
  • Hospitality services
  • Membership Processing
  • Appointment Setting

References

References Jamaal Kellumlawfirm N/A / +1(919)219-5291

Languages

  • Spanish
  • Native

    • Timeline

    Recruiter

    SURGE
    05.2024 - 10.2025

    Front desk / assistant

    Kellum law firm
    05.2023 - 05.2024

    Front desk

    Haven house service
    06.2022 - 05.2023

    Administrative Assistant

    Star meat delivery
    06.2021 - 06.2022

    Call Center Representative

    College Hunks Hauling Junk & Moving
    06.2019 - 06.2021

    Highschooldiploma

    Similar Profiles

    CREATE PROFILE