Cindy Heinemann-Catlett
CHARLOTTESVILLE,VA
Summary
Dynamic customer service professional with extensive experience at Pampered Pets, excelling in high-volume environments. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in data entry and multitasking, consistently delivering exceptional service and fostering strong client relationships. Committed to operational efficiency and quality assurance.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
Work History
Owner
JPA Fast Mart Inc.
10.1993 - 03.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Decision-making
- Quality assurance
Timeline
Owner
JPA Fast Mart Inc.
10.1993 - 03.2007
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