Cindy Hernandez
Canoga Park,CA
Summary
Hardworking and motivated with several years of experience in the service industry. I specialize in team leadership, communication, problem solving, and making sure there's improvement in every aspect of the workplace. I am skilled in building strong relationships, and I’m determined in achieving business goals. Experience in stepping into roles quickly and thriving within them. Detailed with client/guest service. I am an effective communicator with a collaborative mindset, and I have a strong work ethic. I am capable of memorizing products and hold strong relationships with clients/guests.
Overview
4
4
years of professional experience
Work History
Manager
Afters Ice Cream
Sherman Oaks, California
07.2021 - Current
- Supervised staff to ensure quality customer service and smooth workflow.
- Trained new employees on operational procedures and customer interaction skills.
- Implemented inventory management practices to maintain stock levels and freshness.
- Resolved customer complaints efficiently to maintain positive experiences.
- Developed employee schedules to optimize staffing during peak hours.
- Maintained cleanliness and safety standards in all areas of the shop.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Hostess
Superba Food & Bread
Calabasas, California
03.2025 - 10.2025
- Managed reservation systems to optimize seating arrangements efficiently.
- Handled guest inquiries and resolved concerns with professionalism and care.
- Maintained cleanliness and organization of the front-of-house area consistently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
Esthetics -
Paul Mitchell The School
Sherman Oaks, CA11-2025
Skills
- Customer service
- Employee training
- Team leadership
- Staff management
- Shift scheduling
- Coaching and mentoring
- Employee onboarding
- Conflict resolution
Languages
English
Professional
Timeline
Hostess
Superba Food & Bread
03.2025 - 10.2025
Manager
Afters Ice Cream
07.2021 - Current
Esthetics -
Paul Mitchell The School