CINDY HIGGS
Elizabethton,TN
Summary
Motivated candidate with strengths in customer service, time management and problem solving. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Trainer
Veterans Administration
Johnson City, TN
12.2020 - 05.2022
- Helped new hires assimilate into positions through successful onboarding processes
- Utilized various methods to deliver training to all employees on departmental standard operating procedures
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Evaluated the effectiveness of training programs to implement ongoing improvements and updates through surveys and feedback
- Encouraged and coordinated employees to fully utilize their time to complete their assigned tasks in a satisfactory manner.
Development Director
St. Mary’s Catholic School
Johnson City, TN
08.2019 - 04.2020
- Optimized strategies based on compiled data on community needs, demographics, and socioeconomic conditions
- Drove long-term contributions by cementing solid relationships with donors
- Fueled fundraising efforts by keeping detailed records of established donors, potential contributors, and past contacts
- Enhanced public profile by building partnerships with corporations, government agencies, and community groups
- Boosted interest in school programs through community events and fundraisers
- Handled stressful situations professionally and multitasked with ease.
Marketing Associate
Sysco
Knoxville, TN
07.2016 - 08.2019
- Scheduled and led customer training during Salesforce Mobile implementation
- Delegated tasks to in–house business resources based on customer’s needs and timelines
- Monitored multiple business activities to identify potential financial issues
- Managed and updated customers continuously in Salesforce to optimize sales tracking
- Maintained working knowledge of pricing structures and margin requirements to reach sales goals.
Owner & Manager
Bonnie Kate Theatre & Cafe
Elizabethton, TN
04.2004 - 06.2016
- Oversaw company cash flow and financial aspects of the business
- Maintained high customer satisfaction ratings with a well-trained team taught to go above and beyond with customer service
- Promoted the company through social media, live events, and other publicity media to increase brand awareness
- Cultivated strong customer, vendor, and staff relationships by promptly resolving key issues
- Organized regular inventory counts to keep records accurate and identify needs or losses
- Planned and executed special events and programs with on-site and off-site catering
- Tracked trends and capitalized on emerging opportunities, adapting to changing business conditions, and market demands.
Marketing Manager/Sales Executive
AEC CAD Solutions
10.2005 - 10.2010
- Created innovative marketing solutions by collaborating with colleagues and senior executives
- Supplied industry research to target new businesses and develop plans based on findings
- Created quarterly forecasts with goals and tracked results to incentivize the team
- Reviewed marketing for compliance with current brand guidelines
- Capitalized on emerging opportunities by tracking market trends and preferences.
Education
Master of Business Administration (MBA) -
East Tennessee State University
Johnson City, TNBachelor of Science (BS) - Engineering Technology
East Tennessee State University
Johnson City, TNSkills
Task Prioritizationundefined
Certification
Certified Salesforce Administrator
Accomplishments
Strategic Experience Project:
Feasibility study designed to assess and project the long-term profitability of a small business.
- Determined S.W.O.T.
- Through analysis of existing resources, core competencies, and capabilities
- Assessed the current market, future markets, and the needs/desires of the community
- Established the best fit for the business through research, data collection, and financial analysis.
Affiliations
- Chair - Workforce Education Industrial Council - Johnson City Chamber, 2020
- Member - STRONG Accountable Care Community - Ballad Health Initiative, 2019-2020
- Member - IEEEE Women in Technology International, 2019 – 2021
Timeline
Certified Salesforce Administrator
01-2023
Certified Salesforce Associate
11-2022
Trainer
Veterans Administration
12.2020 - 05.2022
Development Director
St. Mary’s Catholic School
08.2019 - 04.2020
Marketing Associate
Sysco
07.2016 - 08.2019
Marketing Manager/Sales Executive
AEC CAD Solutions
10.2005 - 10.2010
Owner & Manager
Bonnie Kate Theatre & Cafe
04.2004 - 06.2016
Master of Business Administration (MBA) -
East Tennessee State University
Bachelor of Science (BS) - Engineering Technology
East Tennessee State University
Similar Profiles
Jeff LuchtJeff Lucht
National Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans AdministrationNational Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans Administration
Tracy TraisterTracy Traister
LPN Office Nurse at Veterans AdministrationLPN Office Nurse at Veterans Administration
Jacob BarngraffJacob Barngraff
Electrician I at Veterans AdministrationElectrician I at Veterans Administration
Michael FrancisconoMichael Franciscono
Vascular Access Registered Nurse at Veterans AdministrationVascular Access Registered Nurse at Veterans Administration
Jo HopsonJo Hopson
Human Resources Administrator Manager at Maymead ConstructionHuman Resources Administrator Manager at Maymead Construction