CINDY HIGGS
Elizabethton,TN
Summary
Motivated candidate with strengths in customer service, time management and problem solving. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Trainer
Veterans Administration
Johnson City, TN
12.2020 - 05.2022
- Helped new hires assimilate into positions through successful onboarding processes
- Utilized various methods to deliver training to all employees on departmental standard operating procedures
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Evaluated the effectiveness of training programs to implement ongoing improvements and updates through surveys and feedback
- Encouraged and coordinated employees to fully utilize their time to complete their assigned tasks in a satisfactory manner.
Development Director
St. Mary’s Catholic School
Johnson City, TN
08.2019 - 04.2020
- Optimized strategies based on compiled data on community needs, demographics, and socioeconomic conditions
- Drove long-term contributions by cementing solid relationships with donors
- Fueled fundraising efforts by keeping detailed records of established donors, potential contributors, and past contacts
- Enhanced public profile by building partnerships with corporations, government agencies, and community groups
- Boosted interest in school programs through community events and fundraisers
- Handled stressful situations professionally and multitasked with ease.
Marketing Associate
Sysco
Knoxville, TN
07.2016 - 08.2019
- Scheduled and led customer training during Salesforce Mobile implementation
- Delegated tasks to in–house business resources based on customer’s needs and timelines
- Monitored multiple business activities to identify potential financial issues
- Managed and updated customers continuously in Salesforce to optimize sales tracking
- Maintained working knowledge of pricing structures and margin requirements to reach sales goals.
Owner & Manager
Bonnie Kate Theatre & Cafe
Elizabethton, TN
04.2004 - 06.2016
- Oversaw company cash flow and financial aspects of the business
- Maintained high customer satisfaction ratings with a well-trained team taught to go above and beyond with customer service
- Promoted the company through social media, live events, and other publicity media to increase brand awareness
- Cultivated strong customer, vendor, and staff relationships by promptly resolving key issues
- Organized regular inventory counts to keep records accurate and identify needs or losses
- Planned and executed special events and programs with on-site and off-site catering
- Tracked trends and capitalized on emerging opportunities, adapting to changing business conditions, and market demands.
Marketing Manager/Sales Executive
AEC CAD Solutions
10.2005 - 10.2010
- Created innovative marketing solutions by collaborating with colleagues and senior executives
- Supplied industry research to target new businesses and develop plans based on findings
- Created quarterly forecasts with goals and tracked results to incentivize the team
- Reviewed marketing for compliance with current brand guidelines
- Capitalized on emerging opportunities by tracking market trends and preferences.
Education
Master of Business Administration (MBA) -
East Tennessee State University
Johnson City, TNBachelor of Science (BS) - Engineering Technology
East Tennessee State University
Johnson City, TNSkills
Task PrioritizationAttention to DetailTime ManagementExcellent CommunicationTeamwork & CollaborationFlexible & Adaptable
Customer Service
Problem Solving
Certification
Certified Salesforce Administrator
Accomplishments
Strategic Experience Project:
Feasibility study designed to assess and project the long-term profitability of a small business.
- Determined S.W.O.T.
- Through analysis of existing resources, core competencies, and capabilities
- Assessed the current market, future markets, and the needs/desires of the community
- Established the best fit for the business through research, data collection, and financial analysis.
Affiliations
- Chair - Workforce Education Industrial Council - Johnson City Chamber, 2020
- Member - STRONG Accountable Care Community - Ballad Health Initiative, 2019-2020
- Member - IEEEE Women in Technology International, 2019 – 2021
Timeline
Certified Salesforce Administrator
01-2023
Certified Salesforce Associate
11-2022
Trainer
Veterans Administration
12.2020 - 05.2022
Development Director
St. Mary’s Catholic School
08.2019 - 04.2020
Marketing Associate
Sysco
07.2016 - 08.2019
Marketing Manager/Sales Executive
AEC CAD Solutions
10.2005 - 10.2010
Owner & Manager
Bonnie Kate Theatre & Cafe
04.2004 - 06.2016
Master of Business Administration (MBA) -
East Tennessee State University
Bachelor of Science (BS) - Engineering Technology
East Tennessee State University