Open To Work
Cindy Hoffman
San Diego Friction Products Inc
El Cajon,CA
Work Preference
Desired Job Title
Accounting ClerkCredit SpecialistCustomer Service RepresentativeTransaction CoordinatorTitle Insurance Processor
Work Type
Full TimePart TimeContract WorkSeasonal Work
Location Preference
On-SiteRemote
Location:
El Cajon, CASan Diego, CAPoway, CACarlsbad, CAEscondido, CA
Open to relocation:
Yes
Important To Me
Flexible work hoursWork from home option401k matchHealthcare benefitsCareer advancement
21
years of professional experience
Accomplished operational, call center, and customer support specialist with over 15 years of experience optimizing purchasing, accounting, and credit functions. Proven track record of delivering high-quality, inclusive service to diverse populations in high-volume phone environments, including individuals with disabilities and varied socioeconomic backgrounds. Adept at navigating complex database systems, resolving financial discrepancies, and translating technical information into plain language.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Accounting Clerk
1 Year 10 MonthsCredit Specialist
1 Year 5 MonthsCredit Associate (Contract)
3 MonthsService Navigator
7 MonthsCustomer Service Representative
8 MonthsBenefit Enrollment Specialist
10 MonthsLoan Processor
11 MonthsAccounting Clerk
5 MonthsPurchasing Agent
6 MonthsEducation
Associate of Science - Legal Aspects of Real Estate, Principles of Real Estate, Real Estate Practice
Real Estate & Business Coursework
- Business Law, Business English and Communication
Foundational Coursework
Associate of Arts - Social and Behavioral Sciences, University Transfer Studies
Program
Skills
Invoice processing
Payment processing
Accounts reconciliation
Financial Reporting Tools
Accounting Software
Productivity Suites: MS Excel
Word
Outlook
Database management
Clerical support
Communication, Advocacy & Dispute Resolution
- High-Volume Call Center Support: Handled inbound calls to help employees navigate complex health and retirement benefit structures, translating technical corporate plans into simple, reassuring language.
- Dispute Resolution & Empathy: Managed challenging credit and debt conversations with empathy and respect, building trust while securing collaborative, mutually beneficial payment arrangements.
- Client Interviews & Intake: Guided clients through online portals and self-service web tools, performing comprehensive client interviews to improve customer independence.
- Accessible Support & Eligibility: Managed client advocacy for diverse job seekers and individuals with disabilities, leveraging early-career experience as a Human Services Specialist evaluating and determining approvals for public assistance programs.
Financial & Credit Operations
- Account Management: Supervised and optimized credit portfolios for more than 700 diverse commercial accounts, processing credit adjustments and producing comprehensive aging reports.
- Financial Reconciliation: Conducted daily cash drawer reconciliations, audited store receivables, and processed bank deposits to maintain precise ledger health and strict compliance.
- Documentation & Billing: Issued high-accuracy invoices, credit memos, financial statements, and tax-exempt documentation under tight deadlines.
Operational Efficiency & Workflow Management
- Process Optimization: Monitored workflow pipelines from entry to finalization, identifying and documenting operational bottlenecks to support continuous back-office improvements.
- Procurement & Sourcing: Spearheaded procurement cycles, established strategic vendor lists, and negotiated pricing structures to lower overall business costs.
Timeline
Accounting Clerk
San Diego Friction Products Inc
08.2024 - 06.2026Read More
Credit Specialist
Waxie Sanitary Supply
10.2022 - 03.2024Read More
Credit Associate (Contract)
K Force / HD Supply
06.2022 - 09.2022Read More
Service Navigator
San Diego Workforce Partnership
08.2021 - 03.2022Read More
Customer Service Representative
International Valuation Group, LLC
12.2019 - 08.2020Read More
Benefit Enrollment Specialist
Apex Business Systems
07.2018 - 05.2019Read More
Loan Processor
Check N Go
10.2017 - 09.2018Read More
Accounting Clerk
RJ Wilson Building Company
07.2017 - 12.2017Read More
Purchasing Agent
Miller Marine
01.2005 - 07.2005Read More
Cuyamaca College
Associate of Arts from Social and Behavioral Sciences, University Transfer Studies
Read More
from Business Law, Business English and Communication
Read More
Associate of Science from Legal Aspects of Real Estate, Principles of Real Estate, Real Estate Practice
Read More