Dedicated and hardworking professional with 20+ years' experience working in the food and beverage industry. Exceptionally skilled at providing the best customer services to customers to ensure recurring business.
Overview
32
32
years of professional experience
Work History
Produce Team Member
Whole Foods Market Inc
10.2021 - Current
Enhanced customer satisfaction by providing exceptional service and product knowledge.
Strengthened relationships with suppliers through open communication channels, ensuring timely delivery of high-quality produce items on a consistent basis.
Handled customer inquiries professionally, offering solutions that enhanced their shopping experience.
Assisted customers with special requests, ensuring their needs were met promptly and accurately.
Streamlined produce department operations for increased efficiency and productivity.
Bakery Server
Wal-Mart
09.2013 - 05.2014
Greet customers as they arrive at the deli counter / section and inquire into their purpose of visit
Provide information regarding available deli items such as meats and cheeses
Educate customers about the contents and cuts of various deli items
Make sandwiches and salads from deli items according to customers' instructions
Pick and pack chosen items and ring them up in the POS system
Process cash and credit and debit card transactions and tender change and receipt
Ascertain that sufficient supply of deli items is displayed in cases
Order deli items low in stock and receive and store them appropriately
Handle maintenance and rotation of deli items to avoid spoilage and damage
Prepare deli products by cutting, slicing and cubing them according to provided instructions
Pack ready to sell deli products in proper containers and place them aesthetically in glass display cases
Label packed items with type and pricing information
Ascertain that display cases, counters, utensils and surrounding areas are kept clean and sanitized
Handle signage and displays of available merchandise and ensure that it is updated as needed.
Banquet Server
JW Marriott Desert Springs Resort & Spa
09.2004 - 08.2013
Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order
Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Ensure courses are cleared and tables are properly crumbed
Respond to and try to fulfill any special banquet event arrangements
Replenish buffet items to ensure consistency and freshness in presentation
Monitor tableware to ensure it is presentable to guests
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
Bus tables by removing and separating tableware, plateware, glassware, and flatware.
Lead Cake Decorator
Ralphs Grocery Co.
01.1993 - 01.2003
Administer and ensure optimal level of customer satisfaction and facilitate work by providing surprises
Manage and apply creativity into decoration of cakes, tarts, pastries and other special orders
Perform all finishing, labeling of cakes and date all products including cake and pastries
Prepare non-prepared tart mixtures and mixes as required.