Cindy Jibben
Rapid City,SD
Summary
Results-driven Retail Supervisor with expertise in optimizing team workflow and enhancing customer service. Managed store operations, including inventory control and staff scheduling, while ensuring compliance with policies and safety standards. Developed training programs that boosted product knowledge and sales techniques, leading to increased customer satisfaction and operational efficiency. Effectively resolved customer inquiries and complaints in high-pressure environments.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Assistant Manager
O'Reilly Auto Parts
Rapid City
11.2011 - 09.2026
- Supervised O'Reilly Auto Parts store operations and daily team workflow.
- Trained associates on customer service, parts lookup, and sales procedures.
- Assisted customers with automotive parts recommendations and order support.
- Monitored inventory levels, stockroom organization, and merchandise replenishment.
- Managed cash handling, register transactions, and store opening procedures to ensure accurate financial operations.
- Coordinated schedule coverage and provided performance coaching to enhance skills of store associates.
- Resolved customer concerns using O'Reilly Auto Parts policies and service standards.
- Maintained sales floor presentation, signage, and promotional displays.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed and implemented a system for tracking inventory and ordering supplies to streamline stock management.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Conducted recruitment processes to attract suitable candidates for job openings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Customer Service Cashier
AutoZone
Rapid City, SD
11.2010 - 11.2011
- Assisted customers with parts lookup and product selection
- Processed cash, card, and mobile payments at AutoZone register
- Handled returns, exchanges, and warranty transactions
Education
Associates Degree In Both Business And Accounting - Business Management & Marketing / Accounting
WDT
Rapid City, Sd 09.2003 - 05.2006
Skills
- Parts lookup
- Point-of-sale systems
- Cash handling
- Inventory control
- Customer service
- Workday
Timeline
Assistant Manager
O'Reilly Auto Parts
11.2011 - 09.2026
Customer Service Cashier
AutoZone
11.2010 - 11.2011
Associates Degree In Both Business And Accounting - Business Management & Marketing / Accounting
WDT
09.2003 - 05.2006