Sissy Forbes
Opa-locka,FL
Summary
Results-driven Retail Operations Leader with over 7 years of experience, advancing from part-time Driver to Store Manager. Recognized as Store Manager of the Year (2023) and a President’s Club member for exemplary store performance. Expertise in problem solving, scheduling, team management, inventory control, and planogram compliance.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Store Manager
AutoZone
Dania Beach, Florida
09.2019 - Current
- Managed AutoZone store operations, opening, closing, and daily workflow
- Coached team members on sales techniques and product knowledge to enhance customer service
- Supervised cash handling, register accuracy, and loss prevention procedures
- Resolved customer concerns with accurate parts lookup and product guidance
- Trained new employees to ensure consistent service and operational standards.
- Reviewed schedules and assigned tasks to optimize store coverage and meet customer demand
- Enforced safety, cleanliness, and compliance across AutoZone retail floor
- Monitored inventory levels and replenished automotive parts and supplies
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales and reconciled cash to ensure accurate financial reporting during opening and closing procedures.
- Resolved customer complaints in a timely manner.
- Coordinated merchandise displays and maintained AutoZone planogram standards
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, set priorities and goals.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL 08.1998 - 05.2002
2012 - Billing And Coding
Florida Career College
Miami, FLSkills
- Inventory management
- Cash handling
- Loss prevention
- Parts lookup
- Planogram compliance
- Retail operations
- Merchandise displays
- Employee training
- Employee scheduling
- Customer service
- Customer engagement
- Problem solving
- Dependable
Languages
English
Professional
Spanish
Professional
Accomplishments
- Top performer in 2023-Exceeded annual sales target
- J.R. HYDE, Jr Leadership Award
- Sales Leadership Council-Store Manager of the year
- President Club Member
Timeline
Store Manager
AutoZone
09.2019 - Current
High School Diploma -
Miami Jackson Senior High School
08.1998 - 05.2002
2012 - Billing And Coding
Florida Career College