Cindy Kim

• Maintain a client-first culture for Rodeo Drive’s flagship boutique, overseeing the daily execution of luxury service standards and operational accuracy.

• Develop personalized strategies focusing on individual performance, development gaps, and client book growth—resulting in the elevation of +27% net sales from 1/3 of the selling team.

• Analyze and act on CRM KPI's with an emphasis on client loyalty and development by segmentation - 48% new clients vs. 52% loyal clients YTD (net sales 23% new vs. 77% loyal), retention RR (Gold segmentation +1%, Super Top +1%), with focus on target segmentation (High and Medium).

• Partner with corporate partners and serve as a cross-functional liaison to the selling team to execute localized client activations and events within LA Metro. Deliver quantitative and qualitative event recaps.

• Coached Client Advisors through the 'Road to the Million Dollar Client' journey, focusing on their clients' potential, growth, and retention.

• Led weekly educational trainings and activities focusing on CRM KPIs and refreshers to retain information.

• Collaborated with corporate partners (CRM, Marketing, and Special Events) to target top-tier segmented (VIG, VVIG) clients, develop strategies, and execute client experiences: LACMA Gala, the Grammys, Frieze Art Fair, fashion shows, in-store activations (MTO/MTM Program), collection previews, high jewelry events, non-profit partnerships (Make-A-Wish Foundation, Friendly House, Chime for Change, UNICEF), award season events (EJAF Academy Awards Viewing Party), and hotel hospitality partnership (Waldorf Astoria and The Edition, West Hollywood).

• Spearheaded, managed, and orchestrated the client experience for the Gucci Apartment at the Chateau Marmont, the soft launch of the Gucci Osteria Beverly Hills, and the Gucci X The North Face pop-up.