Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CINDY LARGEL

St. Petersburg

Summary

Customer-focused aviation and business professional with more than 25 years of experience in customer service, sales, account management, team leadership, and operations. FAA-certified Flight Attendant with extensive experience ensuring passenger safety, delivering exceptional onboard service, resolving customer concerns, and maintaining compliance with federal regulations. Recognized for strong communication skills, professionalism, adaptability, and the ability to build positive relationships with customers, colleagues, and leadership teams. Proven success working independently and collaboratively in fast-paced, service-driven environments.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Flight Attendant

PSA Airlines / American Airlines
Charlotte
03.2016 - Current

● Ensure the safety, security, and comfort of passengers while maintaining compliance with all FAA regulations and company policies.
● Conduct pre-flight safety inspections and verify emergency equipment readiness.
● Deliver professional safety demonstrations and provide clear instructions during all phases of flight.
● Respond quickly and effectively to in-flight medical emergencies, security concerns, and irregular operations.
● Provide exceptional customer service while creating a positive and welcoming onboard environment.
● Assist passengers with seating, carry-on baggage, special accommodations, and travel-related concerns.
● De-escalate difficult situations and resolve passenger issues with professionalism and sound judgment.
● Collaborate closely with pilots, flight attendants, gate agents, and operations personnel to ensure safe and efficient flight operations.
● Perform food, beverage, and onboard product service while maintaining inventory accountability.
● Support onboard sales initiatives and promote company products and services.
● Maintain detailed reports and documentation regarding safety, service, and operational matters.
● Demonstrate flexibility while working varying schedules, overnight travel, reserve assignments, and irregular operations.
● FAA Certified in emergency procedures, first aid, CPR, aircraft evacuation, and passenger safety protocols.
Relevant Flight Attendant Experience & Skills Applicable to Breeze Airways and Allegiant Air
● Deliver a high-energy, customer-focused service experience designed to enhance passenger satisfaction and brand loyalty.
● Promote and sell onboard products, food, beverages, and ancillary services while meeting revenue goals.
● Assist travelers with mobile boarding processes, baggage inquiries, and self-service travel solutions.
● Create positive guest experiences through personalized service and proactive problem-solving.
● Support quick aircraft turns and operational efficiency while maintaining safety standards.
● Ensure compliance with all security procedures, cabin preparation requirements, and emergency response protocols.

Grocery Replenishment Specialist

Publix
St. Petersburg
2014 - 2016

● Delivered exceptional customer service and assisted customers with product selection and inquiries.
● Maintained inventory levels and ensured merchandise availability.
● Executed merchandising plans and created visually appealing displays to drive sales.
● Supported store operations while maintaining cleanliness, organization, and product quality standards.
Regional Project Team Coordinator
Acosta | Tampa, FL
2010 – 2015
● Coordinated and supervised merchandising projects across multiple retail locations.
● Managed and scheduled eight regional vendor teams to ensure project completion and compliance.
● Built strong relationships with retail leadership and vendor partners.
● Trained and mentored team leaders to improve performance and operational effectiveness.
● Monitored project execution, productivity, and quality standards.
Retail Service Merchandiser
Acosta | Tampa, FL
● Executed planograms, product resets, new item placements, and special merchandising initiatives.
● Maintained compliance with retailer standards and merchandising objectives.
● Adapted quickly to changing priorities and project requirements.
● Collaborated with team members and store leadership to ensure successful project completion.

Reservation Sales Specialist

Hilton
Tampa
2010 - 2010

● Assisted customers with reservations and travel-related inquiries.
● Explained policies, procedures, and available services.
● Maintained accurate customer records and documentation.
● Delivered exceptional customer service while meeting performance expectations.
Regional Account Manager
Ceridian | St. Petersburg, FL
2004 – 2009
● Managed client relationships and served as primary liaison between clients and internal departments.
● Coordinated with billing, compliance, operations, and support teams to resolve issues.
● Reviewed account activity to ensure compliance, accuracy, and timely processing.
● Resolved escalated client concerns and maintained high customer satisfaction levels.
● Trained employees on new products, procedures, and implementation strategies.

Claims Processor

Randstad
St. Petersburg
2003 - 2004

● Processed healthcare and dependent care claims with a high level of accuracy.
● Consistently exceeded production and quality standards.
Reservations Sales Agent / Customer Service Representative
Continental Airlines | Tampa, FL
2000 – 2003
● Assisted customers with airline reservations and travel planning.
● Responded to inquiries and resolved customer concerns efficiently.
● Earned recognition for Perfect Attendance and outstanding customer service.

Reservations Sales / Customer Service Agent

Continental Airlines
Tampa
1985 - 2000

● Assisted customers with airline reservations and travel planning.
● Responded to inquiries and resolved customer concerns efficiently.
● Earned recognition for Perfect Attendance and outstanding customer service.

Customer/Agent Service Representative

Allstate Insurance Company
1985 - 2000

● Trained agents, underwriters, raters, and support staff.
● Processed policy endorsements and claims-related documentation.
● Communicated claim status updates and assisted customers throughout the claims process.
● Compiled operational reports and maintained accurate records.
● Earned Quality Assurance and Perfect Attendance awards.

Education

High School Diploma -

Dixie Hollins High School
Kenneth City, FL
06-1981

Some College (No Degree) - Business

St. Petersburg Junior College
St. Petersburg, FL

Skills

● Passenger Safety & Emergency Procedures
● Customer Service Excellence
● FAA Regulatory Compliance
● Conflict Resolution & Problem Solving
● Team Leadership & Collaboration
● Sales & Revenue Generation
● Account Management
● Training & Coaching
● Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
● Communication & Relationship Building
● Inventory & Merchandising
● Time Management & Organization

Certification

  • FAA Certified Flight Attendant
  • First Aid Certification
  • CPR Certification

Accomplishments

  • Perfect Attendance Award – Continental Airlines
  • Perfect Attendance Award – Allstate Insurance Company
  • Quality Assurance Award – Allstate Insurance Company

Timeline

Flight Attendant

PSA Airlines / American Airlines
03.2016 - Current

Grocery Replenishment Specialist

Publix
2014 - 2016

Reservation Sales Specialist

Hilton
2010 - 2010

Claims Processor

Randstad
2003 - 2004

Reservations Sales / Customer Service Agent

Continental Airlines
1985 - 2000

Customer/Agent Service Representative

Allstate Insurance Company
1985 - 2000

High School Diploma -

Dixie Hollins High School

Some College (No Degree) - Business

St. Petersburg Junior College
CINDY LARGEL