
Customer-focused aviation and business professional with more than 25 years of experience in customer service, sales, account management, team leadership, and operations. FAA-certified Flight Attendant with extensive experience ensuring passenger safety, delivering exceptional onboard service, resolving customer concerns, and maintaining compliance with federal regulations. Recognized for strong communication skills, professionalism, adaptability, and the ability to build positive relationships with customers, colleagues, and leadership teams. Proven success working independently and collaboratively in fast-paced, service-driven environments.
● Ensure the safety, security, and comfort of passengers while maintaining compliance with all FAA regulations and company policies.
● Conduct pre-flight safety inspections and verify emergency equipment readiness.
● Deliver professional safety demonstrations and provide clear instructions during all phases of flight.
● Respond quickly and effectively to in-flight medical emergencies, security concerns, and irregular operations.
● Provide exceptional customer service while creating a positive and welcoming onboard environment.
● Assist passengers with seating, carry-on baggage, special accommodations, and travel-related concerns.
● De-escalate difficult situations and resolve passenger issues with professionalism and sound judgment.
● Collaborate closely with pilots, flight attendants, gate agents, and operations personnel to ensure safe and efficient flight operations.
● Perform food, beverage, and onboard product service while maintaining inventory accountability.
● Support onboard sales initiatives and promote company products and services.
● Maintain detailed reports and documentation regarding safety, service, and operational matters.
● Demonstrate flexibility while working varying schedules, overnight travel, reserve assignments, and irregular operations.
● FAA Certified in emergency procedures, first aid, CPR, aircraft evacuation, and passenger safety protocols.
Relevant Flight Attendant Experience & Skills Applicable to Breeze Airways and Allegiant Air
● Deliver a high-energy, customer-focused service experience designed to enhance passenger satisfaction and brand loyalty.
● Promote and sell onboard products, food, beverages, and ancillary services while meeting revenue goals.
● Assist travelers with mobile boarding processes, baggage inquiries, and self-service travel solutions.
● Create positive guest experiences through personalized service and proactive problem-solving.
● Support quick aircraft turns and operational efficiency while maintaining safety standards.
● Ensure compliance with all security procedures, cabin preparation requirements, and emergency response protocols.
● Delivered exceptional customer service and assisted customers with product selection and inquiries.
● Maintained inventory levels and ensured merchandise availability.
● Executed merchandising plans and created visually appealing displays to drive sales.
● Supported store operations while maintaining cleanliness, organization, and product quality standards.
Regional Project Team Coordinator
Acosta | Tampa, FL
2010 – 2015
● Coordinated and supervised merchandising projects across multiple retail locations.
● Managed and scheduled eight regional vendor teams to ensure project completion and compliance.
● Built strong relationships with retail leadership and vendor partners.
● Trained and mentored team leaders to improve performance and operational effectiveness.
● Monitored project execution, productivity, and quality standards.
Retail Service Merchandiser
Acosta | Tampa, FL
● Executed planograms, product resets, new item placements, and special merchandising initiatives.
● Maintained compliance with retailer standards and merchandising objectives.
● Adapted quickly to changing priorities and project requirements.
● Collaborated with team members and store leadership to ensure successful project completion.
● Assisted customers with reservations and travel-related inquiries.
● Explained policies, procedures, and available services.
● Maintained accurate customer records and documentation.
● Delivered exceptional customer service while meeting performance expectations.
Regional Account Manager
Ceridian | St. Petersburg, FL
2004 – 2009
● Managed client relationships and served as primary liaison between clients and internal departments.
● Coordinated with billing, compliance, operations, and support teams to resolve issues.
● Reviewed account activity to ensure compliance, accuracy, and timely processing.
● Resolved escalated client concerns and maintained high customer satisfaction levels.
● Trained employees on new products, procedures, and implementation strategies.
● Processed healthcare and dependent care claims with a high level of accuracy.
● Consistently exceeded production and quality standards.
Reservations Sales Agent / Customer Service Representative
Continental Airlines | Tampa, FL
2000 – 2003
● Assisted customers with airline reservations and travel planning.
● Responded to inquiries and resolved customer concerns efficiently.
● Earned recognition for Perfect Attendance and outstanding customer service.
● Assisted customers with airline reservations and travel planning.
● Responded to inquiries and resolved customer concerns efficiently.
● Earned recognition for Perfect Attendance and outstanding customer service.
● Trained agents, underwriters, raters, and support staff.
● Processed policy endorsements and claims-related documentation.
● Communicated claim status updates and assisted customers throughout the claims process.
● Compiled operational reports and maintained accurate records.
● Earned Quality Assurance and Perfect Attendance awards.
● Passenger Safety & Emergency Procedures
● Customer Service Excellence
● FAA Regulatory Compliance
● Conflict Resolution & Problem Solving
● Team Leadership & Collaboration
● Sales & Revenue Generation
● Account Management
● Training & Coaching
● Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
● Communication & Relationship Building
● Inventory & Merchandising
● Time Management & Organization