Cindy LeMaster
Windsor,MO
Summary
Results-driven Admissions Counselor specializing in patient assessments and crisis intervention. Coordinated patient care to reduce unnecessary hospital admissions through proactive case management. Collaborated with multidisciplinary teams to enhance treatment strategies and ensure compliance with HIPAA regulations.
Overview
11
11
years of professional experience
Work History
Admissions Counselor
Royal Oaks Hospital
Windsor, MO
10.2023 - Current
- Facilitated patient admissions to hospital while ensuring compliance with HIPAA regulations.
- Provided support services such as assistance with hospital admissions and discharges or referrals for specialty care.
- Arranged hospital admissions for patients as required.
- Conducted patient assessments prior to office visits or hospital admissions.
- Assisted in coordinating hospital admissions and discharges for continuity of care purposes.
- Developed strategies to reduce unnecessary hospital admissions and readmissions through proactive case management interventions.
Mental Health Technician
Royal Oaks Hospital
Windsor, MO
10.2023 - Current
- Monitored patient behavior and mental health status throughout the care process.
- Assisted nursing staff in implementing treatment plans for patients.
- Documented patient interactions and reported significant changes to the team.
- Supported patients with daily living activities, fostering independence and dignity.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
Nursing Assistant
Good Shepherd Care Center
VERSAILLES, MO
08.2015 - 05.2023
- Provided compassionate care to patients in long-term care facilities.
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to family members during difficult times.
Housekeeper/dietary
Good Shepherd Care Center
VERSAILLES, MO
08.2015 - 05.2023
- Maintained cleanliness of guest rooms and common areas to ensure guest satisfaction.
- Managed laundry services including washing, drying, and folding linens and towels.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
- Prepared meals for patients according to dietary requirements and restrictions.
Cashier
Walmart
VERSAILLES, MO
01.2017 - 08.2020
- Processed customer transactions accurately and efficiently at high-volume retail store.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer issues promptly, fostering brand loyalty and satisfaction.
- Trained new cashiers on procedures and customer service best practices.
- Executed tasks to streamline team operations and ensure smooth workflow.
Education
Career Diploma - Health Administration
Penn Foster Career School
Scranton, PA05-2028
High School Diploma -
Doniphan High School
Doniphan, MO05-1990
Some College (No Degree) - Psychology
Western Governors University
Salt Lake City, UTSome College (No Degree) - Special Education
Lincoln University
Jefferson City, MOSkills
- HIPAA compliance
- Multidisciplinary collaboration
- Patient assessment
- Crisis intervention
- Treatment plan implementation
- Emotional support provision
Timeline
Admissions Counselor
Royal Oaks Hospital
10.2023 - Current
Mental Health Technician
Royal Oaks Hospital
10.2023 - Current
Cashier
Walmart
01.2017 - 08.2020
Nursing Assistant
Good Shepherd Care Center
08.2015 - 05.2023
Housekeeper/dietary
Good Shepherd Care Center
08.2015 - 05.2023
Career Diploma - Health Administration
Penn Foster Career School
High School Diploma -
Doniphan High School
Some College (No Degree) - Psychology
Western Governors University
Some College (No Degree) - Special Education
Lincoln University