Kala Wallace
Valdosta,GA
Overview
7
7
years of professional experience
Work History
Admissions Counselor
Greenleaf Behavioral Health Hospital
06.2019 - Current
- Review admissions referrals to determine eligibility .
- Verify Medicare, Medicaid, and Commercial insurance benefits and submit pre-authorizations requests.
- Manage over 50 emails and calls for referrals from outside professionals on possible new patients.
- Communicate with professionals at other facilities to ensure that patients meet criteria prior to acceptance when needed.
- Maintains communications with individuals and families inquiring about facility.
- Data entry and management of patient's information in Salesforce.
- EMTALA, WellSky, and Health Management System (HMS).
- Refer mental health/substance abuse patients to other facilities throughout state of Georgia
- Perform assessments on adolescent and adults to determine appropriate unit of residents and review legal documentation.
- Follow up with Ga Crisis and Access Line and medical facilities to ensure patient's placement and information is up to date.
- Provides exceptional customer service.
Guest Service Agent
Drury Inn & Suites
01.2017 - 01.2022
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Upheld hotel policies and procedures by providing high level of customer service.
Direct Support Professional
ResCare Homecare
08.2018 - 05.2019
- Documented data entries regarding patient's information and client progress.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Made sound judgement for well-being of clients.
- Maintained safe environment for client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with daily living activities, running errands, and household chores.
Education
Bachelor of Arts - Sociology and Anthropology
Valdosta State University
Valdosta, GA05.2017
Skills
- Customer Service
- Documentation
- Medical Terminology
- Microsoft Word/Excel/Outlook
- Computer / Phone knowledge
- Punctuality / Good Attendance
- Time Management
- Detail Oriented
- Data Entry
- Salesforce
- Health Management System
- HIPAA
Timeline
Admissions Counselor
Greenleaf Behavioral Health Hospital
06.2019 - Current
Direct Support Professional
ResCare Homecare
08.2018 - 05.2019
Guest Service Agent
Drury Inn & Suites
01.2017 - 01.2022
Bachelor of Arts - Sociology and Anthropology
Valdosta State University
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