Kyle Smith

- Managed and reviewed a high volume of student applications
- Used LeadSquared CRM to track students' process through the Student Life Cycle
- Plan and perform school outreach, college fairs, high school visits
- Plan and perform Visit Days, Open Houses, Accepted Student Days, and Orientations
- Presented at information sessions and large scale campus events

• Processed various transactions with accuracy and according to bank standards and legal requirements.
• Assisted customers with navigating bank systems, completing transactions.
• Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
• Educated customers about available services, products and bank resources.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Educated clients on services and digital channels.
• Was a top 3 teller for 6 straight quarters

• Rotated merchandise and displays to feature new products and promotions.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

- Engaged with potential students in person and via phone to answer questions about the application process, desired majors, athletics, and student life.

-Led groups of tours ranging in size from 20-60 people around Plymouth State University's campus.

-Was a representative during Regular Tours, Open House's, and Accepted Student Days,

-Was a member of the Panther for a Day program. This allowed perspective students to shadow me for a day to see what the dorms, class load, cafeteria, and student life was like.