Makhira Ralston
Powell,TN
Summary
Dynamic Admissions Counselor with a proven track record at Roane State Community College, excelling in relationship building and effective communication. Leveraged critical thinking to enhance admissions processes, resulting in improved student engagement. Skilled in record keeping and problem-solving, committed to fostering a supportive environment for prospective students.
Overview
2
2
years of professional experience
Work History
Admissions Counselor
Roane State Community College
Harriman, TN
02.2025 - Current
- Developed relationships with local high schools and community organizations to promote college access programs.
- Provided guidance and support to prospective students on the admissions process.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Managed a caseload of prospective students, providing personalized advice and guidance through the admissions process.
- Analyzed enrollment trends to identify potential areas for improvement within the admissions process.
- Documented, maintained and tracked prospective student applications.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
Fulfillment Associate
Amazon
Maryville, TN
11.2024 - 01.2025
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Cashier
Bruster's Real Ice Cream
Knoxville, TN
10.2023 - 07.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Camp Counselor
City of Knoxville
Knoxville, TN
05.2023 - 07.2024
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Directed aquatics, gymnastics, or performing arts.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Established and built relationships with campers to ease fears in new environment.
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
Education
Associate of Business Administration - Business Administration
Roane State Community College
Harriman, TN05-2026
High School Diploma -
Powell High School
Powell, TN05-2024
Skills
- Customer service
- Microsoft Excel
- Relationship building
- Admissions processes
- Effective communication
- Team collaboration
- Record keeping
- Critical thinking
- Flexible schedule
- Multitasking and organization
- Problem-solving abilities
- Attention to detail
- Creative thinking
- Active listening
Affiliations
- Roane State Women's Soccer Team
Languages
English
Native/ Bilingual
Accomplishments
- Gold Level Deca Recipient
- Church Volunteer Work
References
References available upon request.
Timeline
Admissions Counselor
Roane State Community College
02.2025 - Current
Fulfillment Associate
Amazon
11.2024 - 01.2025
Cashier
Bruster's Real Ice Cream
10.2023 - 07.2024
Camp Counselor
City of Knoxville
05.2023 - 07.2024
Associate of Business Administration - Business Administration
Roane State Community College
High School Diploma -
Powell High School
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