Kylie Hogan
Auburn
Summary
Results-oriented professional with a solid foundation in customer service and communication. Proven track record of effectively navigating complex systems and resolving issues with empathy. Expertise in handling high-volume inquiries and maintaining data integrity, coupled with a proactive and positive attitude. Focused on contributing strong organizational skills and a commitment to excellence in a purpose-driven organization.
Overview
9
9
years of professional experience
Work History
Admissions Counselor
Southern New Hampshire University
07.2025 - Current
- Guided prospective students through application processes, providing personalized support and information.
- Evaluated applicant qualifications, ensuring alignment with institutional criteria and standards.
- Developed and implemented outreach programs to enhance student recruitment efforts.
- Conducted informational sessions for prospective students, promoting academic programs and campus resources.
Member Service Representative
Fallon Health Insurance
11.2024 - 07.2025
- Verify insurance eligibility, resolve inquiries, enhance satisfaction, exceed service benchmarks. Analyze member needs, deliver tailored solutions, maintain policy knowledge, foster relationships. Assessed policy updates to ensure compliance, resulting in improved service accuracy and reduced errors. Maintained detailed records of member interactions, ensuring consistent follow-up and enhanced service continuity.
- Remote
Referral Specialist
Auburn Primary Care and Aesthetics
01.2024 - 11.2024
- Facilitated patient-provider communication, enhancing service efficiency and satisfaction. Managed scheduling, improving appointment adherence and patient flow. Generated accurate medical documents, supporting seamless healthcare delivery. Resolved referral issues, optimizing patient transitions and insurance approvals. Maintained comprehensive records, ensuring data accuracy and clarity.
Special Education Substitute Teacher
Oxford Public School District
02.2023 - 01.2024
- Utilize interactive tools to boost participation and create dynamic learning environments. Work with permanent staff to ensure smooth transitions and maintain educational continuity. Assess student progress and provide feedback to foster academic improvement. Brought energy and enthusiasm to the classroom, inspiring a positive learning atmosphere and motivating students.
Character Attendant
Walt Disney Company
08.2022 - 01.2023
- Engaged guests with personalized character interactions, enhancing their overall park experience and fostering memorable moments. Coordinated with team members to ensure efficient character transitions, maintaining a cohesive and enjoyable environment for guests.
Lead Bartender
Chili’s
09.2016 - 08.2022
- Led a team of bartenders to enhance service efficiency, resulting in noticeable improvements in customer satisfaction and repeat business. Maintained accurate inventory records, minimizing waste and ensuring optimal stock levels to meet customer demand. Fostered a welcoming atmosphere, using interpersonal skills to build strong customer relationships and enhance brand loyalty.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
RemoteBachelor of Arts - Communications
Southern New Hampshire University
Remote04.2025
Skills
Effective time management Data analysis and entry Proficient communication Microsoft Office expertise Technical skills Team collaboration Regulatory compliance Digital marketing strategies
Timeline
Admissions Counselor
Southern New Hampshire University
07.2025 - Current
Member Service Representative
Fallon Health Insurance
11.2024 - 07.2025
Referral Specialist
Auburn Primary Care and Aesthetics
01.2024 - 11.2024
Special Education Substitute Teacher
Oxford Public School District
02.2023 - 01.2024
Character Attendant
Walt Disney Company
08.2022 - 01.2023
Lead Bartender
Chili’s
09.2016 - 08.2022
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Arts - Communications
Southern New Hampshire University