Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

CINDY LEWIS

Ypsilanti,MI

Summary

Senior Registrar with 5 years of expertise managing forms, records and customer relations activities in health care settings. Proficient in medical billing and knowledgeable in applicable regulations and standards. Customer service focused by working efficiently and assisting individuals with friendly service. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Registrar Team Lead

Michigan Medicine
Ann Arbor, MI
11.2018 - Current
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Respond to patient inquiries across email, chat and proprietary messaging systems.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Maintain highest level of discretion when dealing with sensitive patient information
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Completed and submitted appeals for denied claims.

Food Service Worker

Michigan Medicine
Ann Arbor, MI
03.2017 - 11.2018
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Assembled and served meals according to specific guest requirements.
  • Maintained professional demeanor during interactions with customers and co-workers.

Team Leader - Service Delivery

JAC Products Inc.
Saline, MI
03.2014 - 08.2016
  • Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
  • Conducted regular meetings with the team to discuss progress, issues, and goals.
  • Coordinated training sessions for new hires as well as ongoing development opportunities for current employees.
  • Resolved escalated customer complaints or inquiries in a timely manner.
  • Performed root cause analysis on any problems encountered during service delivery activities.
  • Established strong working relationships with customers by providing exceptional customer service.

Housekeeping Supervisor

Maid Brigade
The Woodlands, TX
08.2012 - 02.2014
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.

Food Service Supervisor

Culver's Restaurant
Belleville, MI
10.2009 - 05.2012
  • Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.
  • Ordered necessary supplies from approved vendors to maintain adequate stock levels.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Education

High School Diploma -

Ypsilanti High School
Ypsilanti, MI
05-2010

Skills

  • Customer Relations
  • Organization and Time Management
  • Excellent Communication
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Billing and Collection Procedures
  • Claims Processing
  • Medical Terminology
  • Proficiency in EPIC

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Registrar Team Lead

Michigan Medicine
11.2018 - Current

Food Service Worker

Michigan Medicine
03.2017 - 11.2018

Team Leader - Service Delivery

JAC Products Inc.
03.2014 - 08.2016

Housekeeping Supervisor

Maid Brigade
08.2012 - 02.2014

Food Service Supervisor

Culver's Restaurant
10.2009 - 05.2012

High School Diploma -

Ypsilanti High School

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CINDY LEWIS