Cindy J. Lewis
Summary
Extensive experience in project coordination spanning the healthcare industry, including
Medical, Medicare and Private Healthcare Insurance Passionate about quality and client
satisfaction, Record of improving efficiency, productivity, and profitability through
process improvement. Outstanding interpersonal, motivational, and presentation skills
Analytical, Articulate and diligent.
Overview
24
24
years of professional experience
Work History
Outreach specialist
Sutter Health
06.2021 - Current
- Contact a minimum of 120 CEO’S per day to explain the process of selling or merging with several private equity groups
- Updating tracking logs daily
- Reporting to the president of our investment firm multiple times daily
- Follow up with CEO’S as they come in
- Update each contact using excel and the share drive
- Report to the president of the firm numerous times per week for updates on potential clients
- Train new specialists as needed.
AIM Support Specialist
Sutter Health
03.2014 - 04.2016
- Supported Roseville and Sacramento Team Care Coordinators
- Scheduled Transition nurses in Epic and adjusted as needed
- Created and updated Agenda's weekly for Case Conferences
- Created and updated all tracking spreadsheets in excel and word as well as micro soft project
- Tracking of PTO for both sites
- Prepared for weekly case conference twice a week
- Notes for case conference
- First line of customer service in the AIM program
Project Coordinator
Kaiser Hospital
05.2013 - 08.2013
- Updated Schedules for 17 3rd year Medical Students rotations
- Updated Drexel database with test scores for students
- Coordinated food for students in emergency rotation
- Coordinated public relations for local news regarding staff and students
- Set up students with the proper tools for studies and rotations.
Project Coordinator
Sutter Health
03.2013 - 05.2013
- Coordinated with Testing Team on delivery
- Updated the scope and requirements matrix
- Updated the work plan
- Maintained calendar
- Organized meetings
- Managed meeting minutes and agenda’s
- Supported the Project Director and 2 managers
Executive Administrative Assistant
Golden 1 Credit Union
03.2012 - 12.2012
- Supported five VP’s, in the Finance Department
- Managed several calendars
- Coordinated Board Member travel
- Reconciled monthly expense accounts
- Coordinated all meetings and boardroom activities
Project Coordinator
Health Net
06.2010 - 01.2012
- Managed seven Project Manager calendars
- Coordinating Off-Shore resources on and off boarding
- Setting up VDI capabilities’ for Off-Shore resources
- Updating the risk dashboards
- Updating milestones and baselines for all Project Managers on MS Project
- Coordinating security
- Setting up new resources
- Ordering hardware and software for all new resources
- Tracked time keeping for all contract resources
- Note taking for multiple meetings
- Created new tasks in Project Server
- Created Deliverables in Server
Project Coordinator
Blue Shield of CA
06.2008 - 05.2010
- Managed multiple Calendars for multiple Project Managers, and interim Director with the Core PMO
- Scheduled multiple large scale meetings for Core PMO and clients daily
- Created and managed multiple schedules, conference rooms and video teleconferences
- Migrated all documents from Microsoft Excel, Word, PDF, and JPEG files to Microsoft
- Project, publishing and approved documents for shared drive
- Analyzed all documents within Blue Shield for protocol compliance
- Worked on Shield Advance Project: updated the MS Project for Implementation, timelines, milestones and updated calendar
- Shield Advance: converted Excel documents into the server
- Served as librarian on projects and made sure correct information was inputted in folders according to protocol
- Insured documents were updated within given time constraints and managed quality control documents to Blue Shield standards
- Used Access database to convert EDS to SQL Server
Business Analyst
Electronic Data Systems
02.2002 - 12.2007
- Medical Pharmacy Payment
- Coordinated payments to Medical for Pharmacy reimbursements
- Coordinated all payments and issues between clients and Project Management
- Oversaw accountability to the State of California for all processes, Medicare Account
- Trained new members on the processes of HPSA reporting
- Created training manual for new team members within ISO standards of practice
- Created a process to streamline workload which cut time to completion by more than half
- Met regularly with management team to present daily results and discuss issues and solutions
- Creating new process for HPSA to effectively meet workload time line
- Collaborating with other departments within NHIC to extract correct data in the reporting process, Department
- Compiled all medical records sent from providers and organized all necessary documents for shipment to medical advisers
- Analyzed data obtained for evidence of fraud or lack of compliance with established policies and procedures
- Conducted audits to review accuracy of cost reports and payment of claims
- Prepared reports of findings and made recommendations to management
- Maintained contact with providers and their staff regarding final determinations on a daily basis
- Maintained documentation files for providers on review
Skills
- Client Coordination with Project Management
- Quality Control
- Client Relations
- Maintaining multiple schedules
- Strategic Planning
- Process Improvement
- SDLC Knowledge
- Coordination of Off – Shore Resources
- Proficient in
- Microsoft Office, Visio, MS Project Server Epic
Timeline
Outreach specialist
Sutter Health
06.2021 - Current
AIM Support Specialist
Sutter Health
03.2014 - 04.2016
Project Coordinator
Kaiser Hospital
05.2013 - 08.2013
Project Coordinator
Sutter Health
03.2013 - 05.2013
Executive Administrative Assistant
Golden 1 Credit Union
03.2012 - 12.2012
Project Coordinator
Health Net
06.2010 - 01.2012
Project Coordinator
Blue Shield of CA
06.2008 - 05.2010
Business Analyst
Electronic Data Systems
02.2002 - 12.2007