CINDY LI
Queens
Summary
Results-driven professional with a BFA in Design, specializing in client management, logistics scheduling, and freelance operations. Experienced in stakeholder engagement, cross-functional workflow management, and issue resolution. Transitioning expertise in user research and process visualization into a corporate Human Resources or Talent Acquisition role. Currently leading the launch of an independent service business, focusing on project management and regulatory compliance.
Overview
2027
2027
years of professional experience
Work History
Small Business Owner
Self Employed CuredbyCindy DBA
New York, NY
07.2026 - Current
- Managed an end-to-end portfolio of independent clients, maintaining a 90%+ retention rate through personalized, active communication.
- Coordinated high-volume appointment logistics and calendar frameworks to maximize daily client flow and efficiently resolve scheduling conflicts.
- Handled service escalations as the main contact, resolved sensitive client feedback diplomatically, and upheld service quality standards.
- Audited health, sanitation, and safety parameters to ensure business practices complied fully with local occupational safety standards.
Lead Client Specialist & Commission Professional
Concourse Nail Bar
The Bronx, NY
2023 - 06.2026
- Successfully maintained and expanded a dedicated client portfolio within a 100% performance-and-commission business model, achieving a 90% repeat-client retention rate.
- Analyzed independent contractor pain points, translating daily feedback into actionable adjustments that improved shop operational flow and worker satisfaction.
- Managed scheduling conflicts, product complaints, and service adjustments while prioritizing discretion and hospitality.
Insurance Agent
Aa First Insurance Agency
New York, NY
08.2021 - 02.2022
- Served as the primary corporate contact for policyholders, utilizing proprietary database systems to track account pipelines, process time-sensitive paperwork, and manage daily administrative workflows.
- Intercepted high-volume incoming communications; analyzed home and auto risk profiles to diagnose coverage gaps and deliver custom-tailored policy solutions.
- Acted as an internal liaison between clients and underwriters to escalate and resolve complex billing, claim, or policy updates efficiently.
Graphic Design Intern
Renzoe Box
Austin, TX
09.2020 - 12.2020
- Modernized digital presentation materials to ensure cross-departmental alignment with visual and brand standards.
- Acted as the primary client interface in needs-assessment meetings to gather operational requirements and define the strategic program.
- Designed and documented structured process flows with internal teams, leveraging data insights to enhance engagement and clarify core audience demographics.
Intern Assistant Designer
IstyleTextile
Manhattan, NY
08.2019 - 11.2019
- Managed end-to-end design lifecycle, ensuring alignment from initial conceptualization to final product verification.
- Assisted in coordinating textile design projects, ensuring alignment with client specifications.
- Collaborated with designers to streamline communication and enhance workflow efficiency.
- Adapted project materials based on operational feedback and customer specifications, maintaining accurate inventory guidelines.
- Supported team in managing inventory and tracking materials for timely project delivery.
Education
Bachelor of Arts - User Experience Design
Queens College
Flushing, NY05-2021
Film Studies BA -
Pace University
Manhattan, NY01-2019
Skills
- Client needs analysis
- Client relationship management
- Client communication materials
- Onboarding material design
- Employee journey mapping
- Employee feedback analysis
Languages
English (Fluent)
Mandarin (Native)
Timeline
Small Business Owner
Self Employed CuredbyCindy DBA
07.2026 - Current
Insurance Agent
Aa First Insurance Agency
08.2021 - 02.2022
Graphic Design Intern
Renzoe Box
09.2020 - 12.2020
Intern Assistant Designer
IstyleTextile
08.2019 - 11.2019
Lead Client Specialist & Commission Professional
Concourse Nail Bar
2023 - 06.2026
Bachelor of Arts - User Experience Design
Queens College
Film Studies BA -
Pace University