Cindy Linarez
Seaside,CA
Summary
Highly communicative professional with more than five years of expertise in hospitality in high-end hotel chains as well as great customer service in retail experience. Team player provides exceptional guest service where client satisfaction is of utmost importance.
Overview
5
5
years of professional experience
Work History
Spa Concierge
Post Ranch Inn
Big Sur, CA
01.2022 - 01.2023
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed Massage Therapists Schedules and bookings
Store Clerk
Riverside Campground and Cabins
Big Sur, CA
01.2018 - 01.2020
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- worked with children of all ages in the family friendly camp ground
Education
High School Diploma -
Carmel High School
Carmel-by-the-Sea, CA06.2020
Skills
- Active Learning
- Multitasking
- Problem-Solving Ability
- System Implementation
- Bilingual in English and Spanish
- Biliterate in English and Spanish
- Money Handling
- Works well in fast paced environment
- Fast trainee
- Great team working skills
Languages
Spanish
Native or Bilingual
Timeline
Spa Concierge
Post Ranch Inn
01.2022 - 01.2023
Store Clerk
Riverside Campground and Cabins
01.2018 - 01.2020
High School Diploma -
Carmel High School
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