Iliana Lopez
Fort Collins,CO
Summary
Dedicated and adaptable individual with a strong background in customer service and retail operations. Known for effective communication and problem-solving skills, consistently enhancing customer interactions and operational processes.
Overview
4
4
years of professional experience
Work History
Spa Concierge
Woodhouse Day Spa
Fort Collins, Colorado
07.2024 - Current
- Greeted guests warmly and provided exceptional customer service.
- Managed appointment scheduling and coordinated service bookings efficiently.
- Assisted clients in selecting treatments based on individual preferences.
- Maintained cleanliness and organization of the reception area and spa facilities.
- Provided information about spa services, products, and promotions to guests.
Front Desk Receptionist
Bask Salon
Fort Collins, Colorado
09.2023 - 06.2024
- Greeted clients warmly and ensured a welcoming salon environment.
- Scheduled appointments efficiently using salon management software.
- Managed incoming calls and provided accurate information to clients.
- Assisted clients with product selection and retail inquiries.
- Collaborated with stylists to coordinate client schedules effectively.
- Processed payments and managed cash register operations smoothly.
Sales Associate
Victoria's Secret & PINK
Fort Collins, Colorado
04.2022 - 06.2023
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards to enhance store appeal.
- Processed transactions accurately using POS systems and cash registers.
- Collaborated with team members to create a positive shopping experience.
- Contributed to promotional events by setting up displays and engaging customers.
Education
High School Diploma -
Poudre Highschool
Fort Collins, CO05-2020
Skills
- Customer service
- Team collaboration
- Retail operations
- Attention to detail
- Problem solving
- Visual merchandising
- Effective communication
- Product knowledge
Accomplishments
Top sales of the year
Timeline
Spa Concierge
Woodhouse Day Spa
07.2024 - Current
Front Desk Receptionist
Bask Salon
09.2023 - 06.2024
Sales Associate
Victoria's Secret & PINK
04.2022 - 06.2023
High School Diploma -
Poudre Highschool