Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Maza

Wilmington,Delaware

Summary

Driven Wait Staff Member from Morelia's Restaurant, excelled in customer satisfaction by implementing service policies that surpassed industry standards. Skilled in Spanish translation and problem-solving, increased service levels and productivity, training staff to enhance customer support. Demonstrated exceptional call management, ensuring a welcoming customer experience.


Overview

2
2
years of professional experience

Work History

Wait Staff Member

Morelia's Restaurant
09.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Trained staff on operating procedures and company services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

William Penn High School
New Castle, DE
06.2022

Skills

  • Call Management
  • Caller Assistance
  • Customer Support
  • Spanish translation
  • Refund Processing
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Wait Staff Member

Morelia's Restaurant
09.2022 - Current

High School Diploma -

William Penn High School

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Cindy Maza