Cindy McArthur
Browns Summit,NC
Summary
Dynamic operations leader known for scaling service-driven programs and improving customer satisfaction within high-volume environments. Expertise in aligning cross-functional teams to deliver seamless experiences while implementing data-driven operational improvements. Track record of enhancing service consistency and driving revenue growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Auxiliary Services
Westchester Country Day School
High Point, NC
01.2025 - Current
- Lead and develop a team of 5 full-time and 30+ seasonal staff, establishing clear performance expectations, accountability structures, and a strong customer-first culture.
- Oversaw high-volume, customer-facing programs serving families and community partners, ensuring consistent delivery of high-quality services across all touchpoints.
- Partner cross-functionally with leadership, marketing, and faculty to align programming with customer needs and organizational goals.
- Implemented systems and processes that streamlined operational efficiency, enhanced communication, and ensured service consistency.
- Analyzed enrollment trends, customer feedback, and operational data to identify program improvement opportunities and enhance customer satisfaction.
Director of Auxiliary Operations
Greensboro Day School
Greensboro, NC
01.2023 - 01.2025
- Led and coached a team of 40+ seasonal staff, providing ongoing feedback, performance management, and professional development.
- Managed day-to-day operations of customer-facing programs, achieving high service standards and operational reliability.
- Used enrollment data and customer insights to refine program offerings and improve retention and satisfaction.
- Collaborated with internal teams to streamline communication, improving customer experience and satisfaction.
Director of Auxiliary Programs
The Pingry School
Basking Ridge, NJ
01.2014 - 01.2023
- Scaled program revenue from $300K to $3.25M by optimizing customer experience, expanding offerings, and improving enrollment systems.
- Led large, cross-functional teams (150+ seasonal staff), implementing structured performance management systems and quality standards.
- Leveraged data and reporting tools to monitor performance, identify trends, and drive continuous operational improvements.
- Managed complex customer needs, addressing high-volume inquiries and scheduling challenges while implementing effective service recovery strategies.
- Partnered with senior leadership and internal teams to enhance systems and processes, improving customer-facing communications and overall service delivery.
- Interim Director of Operations
- Led operations during COVID-19, adapting to regulatory changes while ensuring transparent communication and prioritizing community needs.
Youth & Performing Arts Director
The Connection
Summit, NJ
01.2001 - 01.2013
- Managed 70+ staff through hiring, training, coaching, and performance management to foster a high-performing team.
- Oversaw customer communications and program delivery, ensuring seamless scheduling and positive participant experiences.
- Built and led large-scale customer-facing program serving hundreds of families, enhancing community engagement and retention.
Education
B.F.A. - Music Theatre, Dance
Elon University
Elon, NCSkills
- Customer Experience Leadership
- Strategic Program Development
- Revenue Growth
- Financial Leadership
- Operational Efficiency
- Performance Metrics and Data Analysis
- Technology and Systems Implementation
- Team Leadership
- Cross-department collaboration
- Community Engagement
- Customer journey enhancement
Certification
- First Aid, CPR, Epi-Pen, AED Certified
- Teen Mental Health First Aid
- Professional Member: SPARC
References
Available Upon Request
Core Expertise
- Operational & Cross Departmental Collaboration
- Customer Experience Leadership
- Strategic Program Development
- Revenue Growth & Financial Management
- Team Leadership, Management & Coaching
- Marketing & Enrollment Strategy
- Risk & Crisis Management
- Technology & Systems Implementation
- Performance Metrics & Data Analysis
- Operational Efficiency
- Process Improvement
- Customer Journey Optimization
- Program Scalability
- Conflict Resolution
Timeline
Director of Auxiliary Services
Westchester Country Day School
01.2025 - Current
Director of Auxiliary Operations
Greensboro Day School
01.2023 - 01.2025
Director of Auxiliary Programs
The Pingry School
01.2014 - 01.2023
Youth & Performing Arts Director
The Connection
01.2001 - 01.2013
B.F.A. - Music Theatre, Dance
Elon University