Cindy Mendoza
Glendale,CA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Animal Medical Hospital
11.2022 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Cake Decorator
Baskin-Robbins
04.2020 - 12.2022
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Prepared special creams and frostings for cakes and other dessert specialties.
Cake Decorator/Baker
Vons
01.2019 - 08.2020
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
Cake Decorator/Baker
Portos Bakery & Cafe
06.2017 - 08.2019
- Designed specialty cakes for weddings, birthdays, and graduations.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Prepared frostings and other toppings for cakes and pastries.
Sales Associate
Sears Holdings
03.2016 - 05.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cook
Savoy Catering
06.2015 - 02.2017
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook
Vibiana
01.2015 - 12.2016
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prep Cook
Jonathan Club
06.2015 - 06.2016
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Education
Associate of Arts - Graphic Design
Arizona State University-Tempe
Tempe, AZ06.2027
Certified in Professional Baking -
The Art Institutes
North Hollywood, CA06.2018
Skills
- Food Safety
- Food Preparation
- Cake Decorating
- Catering
- Retail sales
- Serving
- Customer service
- Teamwork and Collaboration
- Telephone Etiquette
- Relationship Building
Certification
- ServSafe
- Professional Baking
- Food Handler Certification
Awards
- Careers Through Culinary Arts Scholarship
- Deborah Greenwood Scholarship
- Academy Of Culinary Education Full Tuition Scholarship
Timeline
Veterinary Receptionist
Animal Medical Hospital
11.2022 - Current
Cake Decorator
Baskin-Robbins
04.2020 - 12.2022
Cake Decorator/Baker
Vons
01.2019 - 08.2020
Cake Decorator/Baker
Portos Bakery & Cafe
06.2017 - 08.2019
Sales Associate
Sears Holdings
03.2016 - 05.2017
Cook
Savoy Catering
06.2015 - 02.2017
Prep Cook
Jonathan Club
06.2015 - 06.2016
Cook
Vibiana
01.2015 - 12.2016
Associate of Arts - Graphic Design
Arizona State University-Tempe
Certified in Professional Baking -
The Art Institutes