Melissa Marraccini
Williamstown
Summary
Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Countryside Veterinary Clinic
North Huntingdon
09.2024 - 12.2024
- Greet clients and their pets with a friendly and welcoming manner
- Update paper charts
- Take phone calls from clients about pets and write messages to doctor
- Answering questions about pets
- Scheduling doctor and tech appointments
- Call in prescriptions and fill prescriptions on Impromed
- Trained on Impromed
- Preventative knowledge
- Collect cash, card, and check payments
- Collect deposit and count drawer at the end of the night
- Keep a clean waiting area and receptionist area
- Maintain patient rooms in the morning and before afternoon and evening appointments
- Record food deliveries and place them in their appropriate spot
- Assist with restraining pets when needed
- Filing charts
- Processing laboratory reports on Impromed
- Calling back owners with answers to their questions per doctor
Front Desk Receptionist/Child Care
Giant Fitness
Sewell
10.2023 - 01.2024
- Greeting and checking in members and guests
- Answering phone inquiries and providing customer service
- Processing payments and maintains accurate records
- Assisting with membership sales and renewals
- Updating member information in the database
- Maintaining a clean and organized reception area
- Assisting with the maintenance of gym equipment
- Troubleshooting and resolving customer complaints and issues
- Watching children of the members in daycare
- Collecting cash and credit card payments in the morning or end of night
Veterinary Receptionist
Animal Clinic of Hammonton
Hammonton
05.2023 - 10.2023
- Greet pets and clients and checking them in for appointment
- Update pet charts
- Answering clients questions about pets and relay to doctor
- Calling back clients with answers to their questions
- Scheduling surgery, technician, and doctor appointments
- Calling to confirm appointments for the upcoming days
- Calling in prescriptions to pharmacies
- Managing prescription requests on Chewy
- Helping clients become knowledgeable on preventatives for their pets
- Taking payment on card, by cash, and checks
- Keeping a clean workspace throughout the workday
- Closing money drawer at night
- Trained on Impromed
Dental Assistant/Receptionist
Dental Arts of Pittsburgh
02.2022 - 06.2022
- RECEPTIONIST
- Trained on Dentrix
- Answer patients questions
- Schedules appointments
- Understands dental codes
- Took payments and process them
- Performing administrative tasks such as: answering the phone, taking clients messages, and file records
- Managing dentist schedule
- Call pharmacy's to refill or order patients prescription after surgery/procedure
- Submit patients claims to insurance
- Assisting patients to fill required intake and medical forms
- Confirm appointments with patients via phone
- Organizing and managing specialist referrals
- Maintain cash available in the dental office
- Unpacking, packing, and uploading patients dental cases (crowns, temporary crowns, mandibular/maxillary dentures, occlusal guards, etc)
- DENTAL ASSISTANT
- Preparing room for patient
- Preparing tools for dentist and the patients procedure
- Assisting in occlusal guards, extractions, x-rays, temporary crowns, crowns, fillings, inlays and onlays, dentures, make casts and custom trays, bonding, and bridges.
- Giving patients aftercare instructions after procedure/surgery
- Assisting doctor in setting up
- Pouring molds
- Sterilizing equipment
- Cleaning and sterilizing rooms after patients and at end of day
- Helping patients feel comfortable before, during, and after procedure
- Understanding dental codes
- Being a good listener
- Monitoring and ordering supplies when needed
- Taking notes of patients procedures for files
Cashier
ALDI
Pleasant Hills
07.2021 - 01.2022
- Stocking register aisles
- Customer service
- Boxing aisle
- Balancing cash drawer and counting cash at end of shift
- Maintained a clean and safe work environment by following work regulations and procedures
Waitress
Applebee's
Pleasant Hills
12.2019 - 09.2020
- Great and escort customers to tables
- Present menu and provide information when asked
- Inform customers of todays specials
- Offer menu recommendations based on customers request
- Taking customers orders and serving food and beverages
- Checking customer ID's to make sure they are of age for alcoholic beverages
- Mediated problematic situations and managed to solve all issues of this kind
- Cash and credit transactions
- POS (Point of Service) Systems
- Food safety procedures
- Time management
- Cleaning and vacuuming
- Counting money at end of day
- Bussing tables
Ice Cream Server/Cashier
Scotty's Ice Cream Delights
McKeesport
06.2017 - 09.2019
- Customer service
- Proving samples
- Restocking bowls, cones, cups, lids, utensils, napkins, and straws behind counter
- Cleaning machines, counters, floors, and parking lot
- Take customers cash or card payments
- Wiped down surfaces in between customers
- Responsible for scooping and dispensing soft severed ice cream from machine into cone or cup
- Making sundaes, smoothies, milkshakes, malts, and other requests
- Filling up containers of toppings, sprinkles, and sauces
- Assisting in making hot food
- Keeping track of tips
Education
Certification in Esthetics -
Shore Beauty School
12.2025
High school diploma -
Serra Catholic High School
05.2018
Skills
- Microsoft Word
- Animal handling
- Medical terminology
- Cash register
- Office Management
- Laboratory Experience
- Food handling
- Animal care
- Dental Receptionist
- Organizational skills
- Clerical experience
- Chairside Assisting
- Guest services
- Dentrix
- Typing
- Dental assisting
- Computer skills
- Chairside assisting
- Microsoft Excel
- Eaglesoft
- Medical Billing
- Night audit
- Food industry
- Pet care
- Medical Scheduling
- Front desk
- Customer service
Timeline
Veterinary Receptionist
Countryside Veterinary Clinic
09.2024 - 12.2024
Front Desk Receptionist/Child Care
Giant Fitness
10.2023 - 01.2024
Veterinary Receptionist
Animal Clinic of Hammonton
05.2023 - 10.2023
Dental Assistant/Receptionist
Dental Arts of Pittsburgh
02.2022 - 06.2022
Cashier
ALDI
07.2021 - 01.2022
Waitress
Applebee's
12.2019 - 09.2020
Ice Cream Server/Cashier
Scotty's Ice Cream Delights
06.2017 - 09.2019
Certification in Esthetics -
Shore Beauty School
High school diploma -
Serra Catholic High School
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