Cindy Mendoza
New York,NY
Summary
Health Educator with extensive expertise in community health initiatives and bilingual communication, leveraging 18+ years of experience to enhance public health outcomes. Proficient in EPIC, Microsoft Office, and social media, with a strong background in asthma education and care coordination. Committed to fostering supportive environments through collaboration with healthcare teams and community partners, aiming to empower individuals with the knowledge and resources needed for healthier lifestyles.
Professional with a solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Health Worker
Atrium Health
01.2023 - 02.2025
- Serves as a key member of the healthcare team and assists community members in navigating the social services system.
- Addresses social determinants of health and supports community members to live healthier lives.
- Provides information about healthy behaviors and supports community members in reducing health-related risk behaviors.
- Works closely with medical providers, primary care teams, faith organizations, and social services agencies to provide care coordination.
- Builds relationships concerning diversity, using active listening, casual counseling, and encouragement.
- Fostered strong relationships with community members, enhancing engagement and promoting healthier lifestyle choices through education and support.
- Implemented care coordination strategies that improved access to social services, leading to substantial improvements in community health outcomes.
- Assessed social determinants of health to tailor interventions, resulting in marked gains in community member adherence to care plans.
- Implemented targeted health education programs, leading to noticeable improvements in community engagement and healthier lifestyle choices.
- Analyzed community health data to identify trends, informing tailored interventions that improved access to necessary services.
- Implemented comprehensive care coordination strategies, enhancing access to social services and significantly improving community health outcomes.
- Managed approximately 30 incoming calls, emails and texts messages per day from customers.
- Maintain a case load of 50 clients providing services
Community Health Worker-Bilingual
Beacon Health Options/Anthem
01.2021 - 01.2022
- Connected community services between Target team members and community organizations.
- Developed action plans with the Social Worker team and Care Manager for Target team members.
- Built strong relationships with Target team members and management to assess needs.
- Conducted telephonic and face-to-face outreach for appointment scheduling and care gap closure.
- Documented interactions in electronic medical records and completed required documentation.
- Provided educational workshops related to health issues and social services available in the community.
Health Educator – Asthma Specialist
Hasbro Children’s Hospital-Department of Pediatrics
01.2019 - 01.2020
- Built trust with children and caregivers to provide support, education, and case management for pediatric asthma.
- Developed and evaluated community outreach and educational programming.
- Facilitated partnerships to implement health events.
- Conducted regular follow-up visits and telephone calls to reinforce education.
- Identified high-risk children with asthma and followed up on physician referrals.
Health Educator – Tobacco Specialist
Montefiore Medical Center
01.2017 - 01.2019
- Developed community-based health education and promotion programs.
- Facilitated partnerships to implement health events.
- Managed electronic medical records for Tobacco Cessation referrals.
- Participated in program evaluation and research related to health education.
- Trained and supervised more than 15 students interns and volunteers.
- Developed and implemented health education strategies to reach target audiences.
- Designed employee recognition program that improved morale and reduced turnover.
- Developed training materials to enhance staff proficiency and productivity.
- Utilized social media platforms effectively in disseminating vital information about disease prevention methods or available services within the locality.
- Increased participation in wellness programs by creating engaging marketing campaigns and promotional materials.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Provided technical assistance to other professionals working on public health initiatives, sharing best practices and evidence-based strategies.
- Conducted health screenings and assessments to evaluate community health needs.
Community Health Worker/Family Health Worker
Bronx Community Health Network, Inc.
01.2015 - 01.2017
- Worked closely with providers and Social Workers to provide linkage to medical services.
- Conducted outreach activities and provided care management and support.
- Provided health education material and workshops to patients with chronic medical and mental health diagnoses.
- Recorded patient data and information on the EPIC system.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
College Assistant/Peer Advisor - Academic Success Center
Bronx Community College–City University of New York
01.2007 - 01.2015
- Assessed students in danger of academic dismissal and provided advisement on curriculum requirements.
- Referred students to appropriate services as needed.
- Organized and facilitated staff development and training for part-time staff and students.
- Prepared reports, memos, and other documents using Word processing and Excel.
- Counseled 60 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Education
Associates in Applied Science - Community Health Education
Bronx Community College/City University of New York
Bronx, New York08.2010
Bachelor of Science - Health Education & Promotion
Lehman College/City University of New York
Bronx, New York05.2014
Master of Arts - Health Education & Promotion
Lehman College/City University of New York
Bronx, New York08.2025
Skills
- Oversight experience
- Client support coordination
- Schedule management
- HIPAA guidelines
- Motivational interviewing
- Care plan development
- Client databases
- MEDITECH EHR software
- Customer service
- Call center experience
- Scheduling
- Customer service excellence
Certification
- MCAS - Microsoft Certified Application Specialist
- CDE - Certified Diabetes Educator
- NCPS - National Certified Peer Specialist
- Certified CHW, Atrium Health - 2023
LANGUAGES
Spanish (Native), English (Native).
Timeline
Community Health Worker
Atrium Health
01.2023 - 02.2025
Community Health Worker-Bilingual
Beacon Health Options/Anthem
01.2021 - 01.2022
Health Educator – Asthma Specialist
Hasbro Children’s Hospital-Department of Pediatrics
01.2019 - 01.2020
Health Educator – Tobacco Specialist
Montefiore Medical Center
01.2017 - 01.2019
Community Health Worker/Family Health Worker
Bronx Community Health Network, Inc.
01.2015 - 01.2017
College Assistant/Peer Advisor - Academic Success Center
Bronx Community College–City University of New York
01.2007 - 01.2015
Master of Arts - Health Education & Promotion
Lehman College/City University of New York
Associates in Applied Science - Community Health Education
Bronx Community College/City University of New York
Bachelor of Science - Health Education & Promotion
Lehman College/City University of New York
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