Cindy Miller
Summary
Experienced Senior Healthcare Account Manager dedicated to providing exceptional patient support through accurate information on insurance coverage, financial options, and documentation requirements. Skilled in managing schedules and databases to improve communication efficiency and reduce backlog. Proficient at identifying client needs and issues to enhance engagement tactics and service quality.
Overview
10
10
years of professional experience
Work History
Senior Healthcare Advisor
McKesson
11.2024 - Current
- Verified medical insurance, researched and resolved prior authorization issues.
- Uploaded medical records, consent forms, and other required documents.
- Responded to doctor inquiries in a timely manner while adhering to service level agreements.
Technical Support Advisor (Interim)
Conduent Business Services
08.2024 - 11.2024
- Identified, researched and resolved technical issues for customers.
- Provided support to customers via telephone, email and online chat.
- Responded to customer inquiries in a timely manner while adhering to service level agreements.
United Healthcare Advocate (Interim)
Alorica/United Healthcare
01.2024 - 08.2024
- Connected members with suitable specialists, enhancing member care.
- Coordinated complex member care with tailored service.
- Enrolled members in appropriate programs accurately.
- Analyzed member needs to connect with optimal care specialists effectively.
Office Manager
Madden Gomez Agency, LLC
08.2018 - 01.2024
- Steered strategic policy implementation to foster team unity.
- Boosted report precision via thorough data verification.
- Ensured adherence to current industry standards, preventing regulatory issues.
- Managed budget tracking with 98% accuracy, ensuring financial compliance.
1st Level Engineer
Lexis Nexis
12.2014 - 03.2018
- Provided comprehensive support for three Lexis Nexis products.
- Expertly handled remote and call center operations.
- Maintained a high level of precision in troubleshooting.
- Analyzed recurring customer issues to propose improvements in three main products.
Education
Associate's degree - Cybersecurity
Enterprise State Community College
01.2024
High school or equivalent - undefined
T.R Miller Highschool
05.2000
Skills
- Remote Maestro
- HIPPA
- Call Center
- Microsoft Suite
- Genesys
- Citrix
- Strategic Planning
- Data Analysis
- Trouble Shooting
- Customer Service
- Risk Management
- Healthcare management
Timeline
Senior Healthcare Advisor
McKesson
11.2024 - Current
Technical Support Advisor (Interim)
Conduent Business Services
08.2024 - 11.2024
United Healthcare Advocate (Interim)
Alorica/United Healthcare
01.2024 - 08.2024
Office Manager
Madden Gomez Agency, LLC
08.2018 - 01.2024
1st Level Engineer
Lexis Nexis
12.2014 - 03.2018
High school or equivalent - undefined
T.R Miller Highschool
Associate's degree - Cybersecurity
Enterprise State Community College