Cindy Nelson
Hesperia
Summary
Caregiver with a solid background in delivering compassionate, effective support. Known for adapting to changing needs and working well with team members to get the best results. Skilled in personal care and patient advocacy, with a reputation for being reliable, empathetic, and dedicated to providing top-quality care.
Overview
12
12
years of professional experience
Work History
Auditor, Housekeeping Support, Laundry Operations
Hawthorn Suites Hotel
02.2016 - Current
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Analyzed financial statements for accuracy, identifying discrepancies and recommending corrective actions.
- Developed audit plans based on risk assessments to prioritize areas of focus effectively.
- Collaborated with cross-functional teams to streamline audit processes and enhance operational efficiency.
- Maintained up-to-date knowledge of industry regulations and trends to inform audit strategies effectively.
- Maintained cleanliness and organization of guest rooms and common areas, adhering to safety standards.
- Assisted in inventory management by tracking supplies and reporting shortages for timely replenishment.
- Trained new staff on proper cleaning techniques and equipment usage for consistent quality standards.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
- Developed and maintained positive relationships with clients and their families.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
Head Bartender
Legends
02.2020 - 2024
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service excellence.
- Managed inventory restocking, ensuring product availability on sales floor.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Served high customer volumes during special events, nights, and weekends.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Health Care Aide, Caregiver
Liv Home
03.2014 - 12.2016
- Assisted patients with daily living activities, enhancing comfort and independence.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Disinfected tools, equipment and surfaces between patients.
Education
GED -
ICS Newport/Pacific High School
Scranton 03-1991
Skills
- Efficient meal preparation
- Verbal and written communication
- Respectful and compassionate
- Patient care
- Facilities maintenance
Timeline
Head Bartender
Legends
02.2020 - 2024
Auditor, Housekeeping Support, Laundry Operations
Hawthorn Suites Hotel
02.2016 - Current
Health Care Aide, Caregiver
Liv Home
03.2014 - 12.2016
GED -
ICS Newport/Pacific High School