Cindy Montero
Newark ,NJ
Summary
Dedicated and bilingual healthcare professional with over 5 years of combined experience in pharmacy operations, patient service, and customer care. Proven success in handling patient interactions, scheduling, medication processing, and insurance verification with precision and compassion. Known for strong organizational skills, attention to detail, and a commitment to supporting efficient healthcare delivery.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Paterson Community Health Center
Paterson, NJ
06.2024 - Current
- Served as the first point of contact for patients, greeting and checking them in and out.
- Scheduled appointments, verified insurance, and processed payments.
- Maintained accurate patient records and handled administrative duties with discretion.
- Facilitated clear communication between patients, families, healthcare staff, and insurance providers.
Pharmacy Technician
Walgreens
Newark, NJ
12.2021 - 07.2024
- Prepared and dispensed medications under pharmacist supervision with high accuracy.
- Processed insurance claims and resolved billing discrepancies efficiently.
- Managed inventory, ordered supplies, and ensured compliance with pharmacy safety standards.
- Provided patient support by answering prescription inquiries and offering quality service.
Front End Supervisor & Sales Management
TJX Companies
Elizabeth, NJ
10.2019 - 09.2021
- Operated POS systems, processed transactions, and provided accurate product information.
- Supported team performance and trained associates on store policies and procedures.
- Promoted credit and loyalty programs while ensuring exceptional customer experiences.
Education
High School Diploma - Patient Care Technician,CPR, Billing & Coding Certifications
Healthcare Training Institute
Union, NJ01.2019
Skills
- Patient Interaction & Scheduling
- Insurance Verification & Billing
- Prescription Processing
- Customer Service & Communication
- Data Entry & Record Management
- Bilingual: English & Spanish
- Team Collaboration & Time Management
Timeline
Patient Service Representative
Paterson Community Health Center
06.2024 - Current
Pharmacy Technician
Walgreens
12.2021 - 07.2024
Front End Supervisor & Sales Management
TJX Companies
10.2019 - 09.2021
High School Diploma - Patient Care Technician,CPR, Billing & Coding Certifications
Healthcare Training Institute