Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Moran

Highland,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

27
27
years of professional experience
1992
1992
years of post-secondary education

Work History

Customer Service Representative

Bell Copiers
Hyde Park, NY
01.2003 - 11.2025
  • Resolved customer complaints by communicating effectively and solving problems to enhance customer experience.
  • Ensured high customer satisfaction by providing knowledgeable and friendly service that addressed issues promptly.
  • Assisted customers with inquiries regarding products and services.
  • Processed orders and managed customer accounts efficiently.
  • Conducted follow-up calls to ensure customer satisfaction with services provided.
  • Collaborated with sales team to address customer needs and preferences.
  • Trained new employees on customer service protocols and procedures.
  • Maintained accurate records of customer interactions in the database.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Cultivated strong customer relationships that fostered loyalty and encouraged repeat business.

Customer Service Manager

Cellular One Call Center
Lagrangeville, New York
04.1999 - 12.2002
  • Resolved escalated customer issues, improving overall satisfaction levels.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff in resolving complex customer issues, leading to effective solutions.
  • Managed customer service team, ensuring efficient handling of calls and enhancing service delivery.
  • Coordinated scheduling to optimize staff coverage during peak hours.

Education

Our Lady of Lourdes High School
Poughkeepsie, NY

Some College (No Degree) - General Curriculum

Duchess Community College
Poughkeepsie, NY

Skills

  • Customer service
  • Order processing
  • Complaint resolution
  • Account management

Timeline

Customer Service Representative

Bell Copiers
01.2003 - 11.2025

Customer Service Manager

Cellular One Call Center
04.1999 - 12.2002

Our Lady of Lourdes High School

Some College (No Degree) - General Curriculum

Duchess Community College
Cindy Moran