Cindy Mosel
Business Professional
McGregor,TX
Summary
Talented, experienced, and hands-on business professional who has managed multiple deliverables across departmental groups in several global corporations. Effectively communicate business policies and procedures to all levels of management including senior executives and successfully manage operational functions. Excellent reputation for resolving problems and improving customer satisfaction. Experienced in the Microsoft Office Suite, Salesforce, Wufoo, and other software programs.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Senior Software Onboarding Specialist
WellSky
09.2019 - 11.2021
- Successfully managed, developed, and implemented streamline processes for on boarding new agencies along with how data/metrics are tracked and captured
- Collaborated with other departments, Product Development, Sales, Support, and Marketing to ensure client success
- Identify opportunities for clients to learn more about their product to ensure clients are utilizing full software functionality
Implementation Specialist
Kinnser Software
05.2017 - 09.2019
- Effectively communicated with 10-30 Home Health, Hospice, Private Duty and Therapy companies per week to discuss training options and organize implementation processes
- Coordinated and created training schedules for a diverse team of over 20 trainers on-site and across the US
- Ensured accuracy and integrity of all agency data for over 3000 agencies
- Generated new agency accounts including set up calls, training, and account/login information
- Trained key decision makers on the basics of software application for four products
- Assessed project scope to confirm details and understand customer expectations in advance
Training Coordinator
Kinnser Software
06.2008 - 05.2017
- Support a team of 18 Trainers on-site and across the US
- Mapped out training plans and schedules for new agencies
- Created agendas for all newly hired trainers
- Planned, organized, developed and implemented quarterly trainer’s meetings; schedule guest speakers, prepare agenda, catering and room setup, and stock training materials
- Assist in coordinating over 45 marketing events in several cities throughout the US
Education
Associate's Degree - Computer Technology
ITT Technical Institute
Austin, Texas 08.1998 - 05.2000
Associates Degree - Psychology
Austin Community College
Austin, TX 09.1996 - 05.1998
Skills
Training and mentoring
File and records management
Training development
Critical Thinking
Analytical and Critical Thinking
Configuration and management
Client training
Customer service expert
Dependable and Responsible
Materials Preparation
Program implementation
Project implementation
Multitasking Abilities
Teamwork and Collaboration
Timeline
Senior Software Onboarding Specialist
WellSky
09.2019 - 11.2021
Implementation Specialist
Kinnser Software
05.2017 - 09.2019
Training Coordinator
Kinnser Software
06.2008 - 05.2017
Associate's Degree - Computer Technology
ITT Technical Institute
08.1998 - 05.2000
Associates Degree - Psychology
Austin Community College
09.1996 - 05.1998