Cindy M. Rodriguez

Welcoming and assisting all office visitors and patients.

• Handled incoming calls for Behavioral Health call center, ensuring timely and professional responses to patient inquiries.
• Evaluated referral urgency and delivered crisis intervention through effective triage and exit counseling.
• Coordinated appointments for all Behavioral Health Providers, streamlining scheduling for LCSWs, ASWs, psychiatrists, and Psych NPs.
• Check in/Check Out patients in EHR. Verify Insurance Eligibility. Process co payments.
• Navigate medical records and referral processes for specialist care.

• Managed appointment scheduling for patients to ensure efficient clinic operations.
• Processed patient registrations by verifying insurances and handling co-payments to streamline billing.
• Organized and maintained patient files to facilitate quick access to essential documents.
• Followed up on daily missed appointments.
• Prepared charts for Providers.
• Administered office operations by managing inventory and ordering necessary equipment and supplies.

• Interviewed, hired, and trained oncoming associates/managers.
• Coordinated weekly employee schedules to optimize coverage based on availability.
• Achieved daily sales targets through effective customer engagement.
• Supported store manager in developing and implementing strategies for store profitability.
• Ensured clean and organized shopping sales floor to enhance customer experience.
• Received and processed inventory shipping.