Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Hi, I’m

Cindy Nguyen

Charlotte,NC
Cindy Nguyen

Summary

Nail care professional dedicated to high standards and achieving results. Proven ability to deliver personalized manicures and pedicures while ensuring hygienic and enjoyable client experience. Known for strong team collaboration skills and adaptability to changing client needs, with expertise in nail art techniques and customer service excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

15
years of professional experience
1
Certificate

Work History

I.conic Nails

Nail Technician
05.2024 - Current

Job overview

  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.

Ruby Nails Spa Llc

Owner
07.2022 - 03.2024

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Platinum Technologies Inc

CEO
09.2020 - 07.2022

Job overview

  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.

AIA

Technical Support Representative
07.2020 - 09.2020

Job overview

  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Spectrum Nails Spa

Nail Technician
05.2018 - 03.2020

Job overview

  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.

Urban Nails Bar

Nail Technician
10.2017 - 04.2018

Job overview

  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.

Polished Nail Bar

Nail Technician
08.2016 - 09.2017

Job overview

  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.

Eden Nails Spa

Nail Technician
01.2015 - 07.2016

Job overview

  • Established strong client relationships through exceptional customer service and communication skills.
  • Communicated effectively with management concerning important customer issues.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.

Nailport Express

Nail Technician
01.2014 - 01.2015

Job overview

  • Displayed exceptional time management skills by consistently completing tasks in a timely manner while providing high-quality results.
  • Maintained high levels of sanitation by diligently cleaning and sterilizing all instruments after each use.
  • Boosted salon''s reputation for excellent customer service through attentive listening, personalized recommendations, and efficient work.

Eden Nails

Nail Technician
02.2013 - 11.2013

Job overview

  • Manicures – pedicures; customer interaction; manners-polite; casual talks; satisfying customer; customer service & also cashiers experienced

Value Village

Cashier
11.2012 - 01.2013

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Galaxy Nails Spa

Nail Technician
10.2012 - 11.2012

Job overview

  • Established strong client relationships through exceptional customer service and communication skills.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.

Diva Nails Spa

Nail Technician
06.2012 - 09.2012

Job overview

  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.

Upscale Nails

Nail Technician
06.2011 - 09.2011

Job overview

  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.

Bailey Nails

Nail Technician
06.2010 - 09.2010

Job overview

  • Established strong client relationships through exceptional customer service and communication skills.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.

Education

Central Piedmont Community College
Charlotte, NC

Associate of Arts from Fine Arts

University Overview

Central Piedmont Community College
Charlotte, NC

GED
05-2013

University Overview

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Appointment management
  • Sanitation procedures
  • Product knowledge
  • Client consultation
  • Operations leadership
  • Inventory controls
  • Financial administration
  • Proficient in all microsoft
  • Organizational skills
  • Operations management
  • Business development
  • Business administration

Accomplishments

Accomplishments
  • Maximized profits by reducing expenses, renegotiating contracts, and streamlining operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Increased productivity by implementing multiple process improvements.
  • Expanded business 100% with 4 new stores and 30 new employees.

Certification

  • Licensed Nail Technician - [NC] Board of Cosmetology.

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Nail Technician
I.conic Nails
05.2024 - Current
Owner
Ruby Nails Spa Llc
07.2022 - 03.2024
CEO
Platinum Technologies Inc
09.2020 - 07.2022
Technical Support Representative
AIA
07.2020 - 09.2020
Nail Technician
Spectrum Nails Spa
05.2018 - 03.2020
Nail Technician
Urban Nails Bar
10.2017 - 04.2018
Nail Technician
Polished Nail Bar
08.2016 - 09.2017
Nail Technician
Eden Nails Spa
01.2015 - 07.2016
Nail Technician
Nailport Express
01.2014 - 01.2015
Nail Technician
Eden Nails
02.2013 - 11.2013
Cashier
Value Village
11.2012 - 01.2013
Nail Technician
Galaxy Nails Spa
10.2012 - 11.2012
Nail Technician
Diva Nails Spa
06.2012 - 09.2012
Nail Technician
Upscale Nails
06.2011 - 09.2011
Nail Technician
Bailey Nails
06.2010 - 09.2010
Central Piedmont Community College
Associate of Arts from Fine Arts
Central Piedmont Community College
GED
Cindy Nguyen