Cindy Nichols
Gardner,MA
Summary
Driven professional with extensive experience in customer service and medical assembly, notably at Mosquito Joe. Excelled in team leadership and problem resolution, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and clean room procedures, demonstrating a strong blend of technical expertise and interpersonal abilities. Achieved significant improvements in process adherence to ISO 9001 and CGMP standards.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Mosquito Joe
03.2024 - 09.2024
- Set up and maintain customer accounts, collected payments, rescheduled service calls and handled customer complaints
Group Leader for keyboard manufacturing
New England Keyboard, Inc.
11.2017 - 07.2023
- Assisted Supervisor with managing second shift workers for keyboard manufacturing company and used Microsoft Office to maintain and release orders
- Chosen to train employees on new orders using technical specifications
- Used MS Outlook to communicate with other departments
Medical Assembler
Biotechne
02.2015 - 11.2017
- Assembled, boxed, and visually inspected diabetic blood testing chemicals for defective packaging using detailed processes and procedures
Medical Assembler
Valeritas
10.2011 - 09.2013
- Medical inspector and assembler of twenty different V-go insulin injection device components in clean room environment
- Assembler of Accucor medical device circuit boards by installing through hole components and encasement of finished product Using ESD procedures
Customer Service Representative
Osterman Propane
09.2010 - 06.2011
- Scheduled propane deliveries, took customer service calls, and entered payments using Oracle software systems
Education
High School Diploma - Business & General Studies
Leominster High School
Leominster05.1983
MS Office 2005 and Intro to Medical Terminology
Computemps
Leominster, MASkills
- Inbound and Outbound Calling
- Paperwork Processing
- Team leadership
- ISO 9001, CGMP and 13485 Standards Trained
- Microsoft Office expertise
- Group Leadership
- Medical terminology knowledge
- Call center procedures
- Tracking complaints, Problem Resolution and Payment Processing
- Medical terminology
- Clean Room Procedures
Timeline
Customer Service Representative
Mosquito Joe
03.2024 - 09.2024
Group Leader for keyboard manufacturing
New England Keyboard, Inc.
11.2017 - 07.2023
Medical Assembler
Biotechne
02.2015 - 11.2017
Medical Assembler
Valeritas
10.2011 - 09.2013
Customer Service Representative
Osterman Propane
09.2010 - 06.2011
High School Diploma - Business & General Studies
Leominster High School
MS Office 2005 and Intro to Medical Terminology
Computemps
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