Cindy Nolan
Crossing School of Business and Entrepreneurship
Marcellus,MI
Overview
Results-driven professional with a unique blend of marketing, sales, customer relations, education, and operations experience. Skilled in relationship building, brand representation, community outreach, inventory management, quality control, customer retention, and consultative sales. Proven ability to engage diverse audiences, promote products and services, analyze customer needs, and create positive customer experiences that strengthen organizational growth and reputation.
01+
Certificate
08+
Years of experience
Work History
Sales Associate
Jewelry Retail Store
- Provided consultative sales support and personalized customer service.
- Promoted products and special sales events to increase revenue.
- Maintained inventory accuracy and monitored stock levels.
- Performed quality control inspections on merchandise to ensure product presentation and customer satisfaction.
- Created attractive displays and merchandising layouts to improve customer engagement.
- Developed long-term customer relationships resulting in repeat business and referrals.
Server / Waitress
- Delivered exceptional customer experiences in high-volume environments.
- Increased sales through upselling, suggestive selling, and product recommendations.
- Built strong customer relationships and encouraged repeat business.
- Trained new staff members on customer service standards and operational procedures.
- Demonstrated strong multitasking, communication, and problem-solving skills.
09.2025 - Current9 Months
Pathway Instructor
Crossing School of Business and Entrepreneurship | Elkhart, IN
- Developed lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
- Facilitated interactive workshops, fostering critical thinking and entrepreneurial skills among students.
- Collaborated with faculty to evaluate and improve instructional materials and teaching methods.
- Mentored students on business concepts, guiding project development from inception to execution.
- Organized extracurricular activities promoting entrepreneurship, teamwork, and leadership skills among participants.
- Engaged with local businesses to establish partnerships, enhancing experiential learning opportunities for students.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
01.2023 - 09.20252 Years 8 Months
Outreach Worker
Niles Community Schools
- Build positive relationships with students, families, and community stakeholders.
- Represent the school in a professional manner while supporting student success initiatives.
- Assist with outreach efforts and communication between families and school staff.
- Maintain accurate documentation and records.
01.2020 - 01.20233 Years
Substitute Teacher
EduStaff
- Adapted communication styles to engage diverse audiences.
- Managed multiple priorities while maintaining professionalism and organization.
- Collaborated with teams to support organizational goals and customer satisfaction.
01.2018 - 01.20202 Years
Control Officer
St. Joseph County Juvenile Detention Center
- Maintained detailed records and compliance documentation.
- Conducted inspections and quality assurance checks to ensure adherence to procedures.
- Demonstrated strong attention to detail, accountability, and operational oversight.
Education
Associate of Applied Science | Criminal Justice
Ivy Tech Community College
Ivy Tech Community College
Skills
Accomplishments
- 20+ years of customer service and client relationship experience
- 3 years of retail sales experience in a customer-focused environment
- Experience with inventory tracking, stock management, and merchandising
- Experience performing quality control and product inspections
- Strong background in outreach, communication, and public-facing roles
Certification
Therapeutic Crisis Intervention for Schools (TCIS)
Timeline
Pathway Instructor
Crossing School of Business and Entrepreneurship
09.2025 - CurrentRead more
Outreach Worker
Niles Community Schools
01.2023 - 09.2025Read more
Substitute Teacher
EduStaff
01.2020 - 01.2023Read more
Control Officer
St. Joseph County Juvenile Detention Center
01.2018 - 01.2020Read more
Sales Associate
Jewelry Retail Store
Read more
Server / Waitress
Read more
Ivy Tech Community College - Associate of Applied Science, Criminal Justice
Read more