Cindy Orellana
_
Las Vegas,NV
Summary
Resourceful individual maintaining 10+ years focus developing ability and approach to organizational initiatives through 6 years package handling and 500 hours clinical experience as a surgical technologist graduate. Dedicated as a Customer Service Provider to the development of proactive issue-resolution management skills, resulting in resilience developed to work as an integral part of an organizations structure, while accurately resolving fast paced challenges.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Guest Room Attendant
The Palms Resort
Las Vegas , Nevada
09.2022 - 04.2023
- Maintain attention to detail while providing courteous customer service and assistance.
- Responsibilities include management of guest facilities and living area by restocking amenities, performing deep cleaning tasks sanitizing/ disinfecting frequently used areas according to company procedures such as shampooing carpet, polishing furniture and servicing different areas.
- Greet guests upon arrival and promptly service guest facility as required or provide assistance as requested
- Anticipated guest service needs
Front of House/Cashier, Window Attendant
Arby's
Las Vegas , Nevada
11.2021 - 08.2022
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Cross trained in various departments within the store as requested.
- Assist in inventory services by loading and unloading deliveries.
- Following procedure to ensure health standards by effectively applying practices of sanitization, preparation and service.
(WH) Package Handler/Delivery Driver
Ontrack
Los Angeles, CA
01.2013 - 03.2019
- Organize and plan an efficient route by navigating and gaining familiarization of route variety throughout delivery area.
- Use of hand-held scanners and physical logs to accurately track item movements and verify packages to roster, pack (lift, load, unload) and organize designated route packages.
- Assembled, sealed, and loaded packages.
- Secured equipment to effectively follow daily procedure
- Interact/Correspond with supervisor regularly updating information to POS scanner system provided
- Invest attention to detail, Manage time while following safety regulations and company guidelines, ensuring efficient and considerate delivery and transportation of contents of package.
- Display Honesty, Integrity and knowledge through analysis of company guidelines and problem solving skills to provide reasonable accommodations to address varying conditions.
Education
Technical Courses - Surgical Technology
Concord Career College
North Hollywood, CA 01.2010 - 01.2012
General Education - General Studies
Moorpark College
Moorpark, CA 08.2004 - 02.2006
Skills
Critical analysis and understanding
Guest Experience/Customer service advocate
Organization and Time Management
Flexible and Adaptable
Active Listening and Communication
Detail-oriented
Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Room Attendant
The Palms Resort
09.2022 - 04.2023
Front of House/Cashier, Window Attendant
Arby's
11.2021 - 08.2022
(WH) Package Handler/Delivery Driver
Ontrack
01.2013 - 03.2019
Technical Courses - Surgical Technology
Concord Career College
01.2010 - 01.2012
General Education - General Studies
Moorpark College
08.2004 - 02.2006