Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Orellana

Mesquite,TX

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Henry's Roofing
Dallas, TX
12.2024 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new staff on company policies and customer service protocols.
  • Implemented process improvements that streamlined service delivery and reduced response times.
  • Managed escalated issues, ensuring timely resolutions while maintaining positive customer relations.

Pharmacy Technician

CVS Pharmacy
Dallas
06.2024 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory of pharmaceuticals, ensuring proper stock levels and expiration checks.
  • Supported patient interactions by answering questions about medications and health products.
  • Operated pharmacy software for processing prescriptions and managing patient records efficiently.

Cashier Team Lead

The Ice Cream Bar
Mesquite, TX
02.2020 - 06.2024
  • Supervised cashier team to ensure efficient transaction processing and customer service.
  • Trained new cashiers on register operations and company policies, promoting consistency in service delivery.
  • Managed cash drawer accuracy and reconciled daily sales reports to minimize discrepancies.
  • Assisted customers with inquiries and resolved issues promptly, enhancing overall satisfaction.

Education

High School Diploma -

West Mesquite High School
Mesquite, TX

Eastfield College
Mesquite, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Henry's Roofing
12.2024 - Current

Pharmacy Technician

CVS Pharmacy
06.2024 - Current

Cashier Team Lead

The Ice Cream Bar
02.2020 - 06.2024

High School Diploma -

West Mesquite High School

Eastfield College