Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Parise

Sayville,NY

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

27
27
years of professional experience

Work History

Manager Customer Service Estee Lauder Intl Logisti

DSV Air & Sea
New York, New York
10.1997 - 07.2021
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Managed team of 12 employees, overseeing hiring, training, and professional growth of employees112

Air Service Supervisor

UPS
Melville, NY
03.1994 - 07.1997
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Created plans and communicated deadlines to ensure projects were completed on time.

Education

Bachelor of Arts - Communication Studies

Queens College of The City University of New York
Flushing, NY
05.1976

Skills

  • Personnel training and development
  • Inter-department collaboration
  • Effective problem solver
  • Customer Relations
  • Logistics policies and procedures
  • Excellent time management skills
  • SAP and ERP system knowledge
  • Training and mentoring
  • Effective workflow management

Timeline

Manager Customer Service Estee Lauder Intl Logisti

DSV Air & Sea
10.1997 - 07.2021

Air Service Supervisor

UPS
03.1994 - 07.1997

Bachelor of Arts - Communication Studies

Queens College of The City University of New York

Similar Profiles

CREATE PROFILE
Cindy Parise